MIRANDA LEYVAS

Software: Quickbooks, Microsoft Office, iOS.

• Managed accounts payable and receivable processes for accurate financial records.
• Coordinated with vendors to resolve billing discrepancies and inquiries promptly.
• Maintained organized filing systems for financial documents and reports effectively.
• Assisted with accounts receivable activities such as invoicing, collections, and deposits.
• Assisted in the preparation of monthly financial statements and reports.
• Entered data into QuickBooks desktop.
• Managed vendor relationships by ensuring payments and resolving disputes.

Software: Quick books, Microsoft Suite, Teams, Excel

• Maintained accurate records of all shipments, including tracking information and delivery status
• Utilized logistics software systems to track inventory levels, monitor shipment progress, and generate reports for management review
• Negotiated contracts with third-party carriers to secure competitive rates for transportation services
• Collaborated with customer service teams to address any transportation-related issues or concerns raised by customers
• This is a short term contract position.

Software: Microsoft Word, Excel, PowerPoint, WMS, Oracle, OTM, Descartes

• Started as a dispatcher and order processor, this included data entry, filing, sorting, and reviewing bill of ladings for UPS, FedEx and customer pickups
• Over the first three months, became a load planner which included creating the trucking weekly schedule, building truckloads for Ricoh through FedEx, UPS, and 3PL, as well as reviewing seals and BOLs
• After 20 months, I was cross trained in the scheduling department which included customer service, planning, organization, multitasking and acting in a call center

Software: Microsoft Excel, Truck Mate, Samsara

• Verified accuracy of billing data and corrected discrepancies.
• Developed strong relationships with clients by providing exceptional customer service during phone calls or email communications regarding billing matters.
• Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
• Communicated with drivers and personnel to coordinate timely delivery of goods and materials.

Software: Microsoft Office, Amazon WMS, Excel

• Employed from Amazon from February 2018- March 2019 and from March 2020- March 2021
• Mentored employees during probationary period to answer questions and offer improvement strategies.
• Developed metrics-driven evaluation processes for measuring the impact of learning programs on business outcomes.
• Developed and implemented strategies to increase customer satisfaction and engagement.
• Facilitated training sessions for new employees, ensuring smooth onboarding process.
• Prepared orders for shipment by picking, packing, and labeling merchandise.
• Worked safely around moving machinery.
• Increased accuracy in order picking by utilizing electronic scanning devices and following established procedures.

Software: Microsoft Office & Excel

• Company Overview: (FTP) Cannabis Company
• As an assistant manager, I helped with counting inventory, restocking products, going through all driver logs at the end of the day
• Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
• Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
• Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.

• Disinfected and mopped bathrooms to keep facilities sanitary and clean.
• Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
• Used chemicals by following safety protocols and procedures to avoid burns and injuries.
• Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.

• Employed from July 2013- June 2014, January 2016- August 2016, and May 2017- November 2017
• Greeted customers entering store and responded promptly to customer needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Built relationships with customers to encourage repeat business.
• Stocked, tagged and displayed merchandise as required.
• Resolved customer complaints professionally, leading to improved customer relations and loyalty.

• Produced consistently high-quality baked goods for customers.
• Complied with health and safety codes to protect staff and customers.
• Operated and maintained bakery equipment, including ovens and mixers.
• Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
• Maintained a safe work environment by strictly adhering to sanitation guidelines and addressing potential hazards promptly.

• Managed cash register transactions accurately, ensuring proper handling of financial transactions and minimizing discrepancies.
• Collaborated with management to create eye-catching displays that showcased popular titles or themes, increasing visibility for featured books.
• Maintained an up-to-date knowledge of current literary trends, ensuring accurate recommendations for customers.
• Assisted customers in locating desired titles, resulting in repeat business and positive feedback.

• Maintained a clean and organized workspace for optimal productivity and safety.
• Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
• Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
• Cleaned counters, machines, utensils, and seating areas daily.
• Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.