Miranda Hernandez
Downey
Summary
Highly efficient and well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.
Overview
16
16
years of professional experience
5
5
years of post-secondary education
Work History
Clerk Assistant
Janice Wineke Paralegal Services
06.2009 - Current
- Interacted with customers by phone, email, or in-person to provide information
- Kept office supplies well organized and stocked, placing orders promptly to replenish materials before depleted
- Filed and scanned attorneys files and documents
Vet Assistant/Patient Discharge
VCA Lakewood Animal Hospital
06.2022 - 07.2024
- Dedicated experience providing support to animals
- Skilled in monitoring animal vitals and meeting task deadlines
- Highly organized and works well in team environments
- Completed daily loads of laundry for current and new patients
- Took vitals/TPR at appropriate times to monitor patients health
- Assisted doctors and vet technicians with restraints to complete their treatments
- Handled discharge information for owners, went over medication instructions, and safely returned their pet
- Assisted with coded table emergency pets by keeping track of and drawing up time sensitive drugs essential for life saving for doctors and technicians
- Provided patients with walks every 4 hours
Vet Assistant
Primary Care Animal Hospital
08.2021 - 01.2022
- Gave vaccines to patients
- Performed a nail trim on dogs and cats
- Assisted with a bandage removal for a check up and rewrapping injury
- Cleaned and disinfected kennels
- Observed kitten during anesthesia recovery making sure it was warm with warmies
- Performed a dogs poop smear sample to be sent out to the lab
- Performed a urinalysis using the proper machines and tools
Vet Assistant
Ambassador Animal Hospital
03.2021 - 07.2021
- Cleaned and disinfected all kennels
- Washed and folded blankets and towels
- Swept and mopped facility floors
- Assisted doctor with a dental procedure
- Gave vaccines to patients
Lead Teller Operations Specialist
Comerica Bank
02.2016 - 02.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Provided primary customer support to internal and external customers
- Regularly exceeded daily sales and product add-on quotas
- Used company troubleshooting resolutions to evaluate technical problems and find appropriate solutions
- Answered customer telephone calls promptly to avoid on-hold wait times
- Responded to customer requests for products, services and company information
Education
Diploma -
Downey High School
01.2009 - 01.2013
Certificate of Completion - undefined
Long Beach Adult School
02.2021 - 01.2022
Skills
- Telephone Etiquette
- Customer service
- Stocking and Replenishing
- Handling secured/sensitive documents/files
- Team Player
- Great Listening Skills
- Critical thinking and problem solving
- Professionalism and strong work ethic
- Maintaining a positive attitude under pressure
Timeline
Vet Assistant/Patient Discharge
VCA Lakewood Animal Hospital
06.2022 - 07.2024
Vet Assistant
Primary Care Animal Hospital
08.2021 - 01.2022
Vet Assistant
Ambassador Animal Hospital
03.2021 - 07.2021
Certificate of Completion - undefined
Long Beach Adult School
02.2021 - 01.2022
Lead Teller Operations Specialist
Comerica Bank
02.2016 - 02.2020
Clerk Assistant
Janice Wineke Paralegal Services
06.2009 - Current
Diploma -
Downey High School
01.2009 - 01.2013
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