Miranda Griffin
Nanaimo,BC
Summary
Experienced Custom Transit Coordinator with a proven track record in the public sector. Proficient in operations management, safety compliance, and employee supervision. Strong leadership and communication abilities. Adept at coordinating and optimizing transit services for efficient and safe passenger transportation.
Overview
2026
2026
years of professional experience
Work History
Custom Transit Coordinator
Regional District of Nanaimo
09.2022 - Current
- Maintain positive working relationships through open communication, addressing concerns, and supporting employee feedback.
- Provide guidance and clear expectations to transit employees while handling sensitive and confidential information.
- Support Superintendent(s) in supervisory and administrative tasks, including drafting forms, correspondence and reports, payroll oversight and recommending disciplinary actions.
- Ensure workplace safety by providing necessary tools, vehicles, and training on safe work procedures and regulations.
- Facilitate regular employee meetings, celebrating successes and fostering a positive work environment.
- Monitor vacation requests based on language set out by the Union collective agreement and operational needs.
- Manage Subscription Trip and Cancellation Programs.
- Handle public inquiries, addressing concerns, and escalating issues to management when required.
- Maintain relationships with third-party contractors and special interest groups providing information on custom transit programs.
- Complete month end reporting in accordance with the Annual Operating Agreement with BC Transit.
- Perform duties of Conventional Transit Supervisor during absences to ensure continuity of service.
Health and Safety Representative
Regional District of Nanaimo
01.2017 - Current
- Co-Chair of Joint Health and Safety Committee (JOHS) for Transportation Services and Solid Waste Services
- Enhance workplace safety by conducting thorough inspections and identifying potential hazards.
- Perform hazard assessments on work spaces to ensure safe work procedures are effective.
- Maintain up-to-date knowledge of industry best practices, incorporating them into company procedures when appropriate.
- Organize and lead safety committee meetings, fostering open dialogue on health and safety concerns among employees and management.
- Assist in the investigation of accidents and near-misses, identifying root causes and recommending preventive measures.
- Ensure compliance and keep up to date with any changes the Workers Compensation Act and Occupational Health and Safety Regulations that may affect the workplace.
- Establish an effective record-keeping system for health and safety documentation.
- Facilitate cross-departmental collaboration on safety initiatives, promoting consistency throughout the department.
- Promptly deal with concerns relating to the health and safety of workers.
- Serve as a liaison between employees and management on health and safety matters, fostering open communication channels.
- Make recommendations to employer to improve OHS and working environment.
- Involvement in emergency preparedness and evacuation drills.
- Facilitate monthly meetings with Custom Transit employees.
- Review effectiveness of the Joint health and safety committee and program.
- Review previous meeting minutes and making recommendation with new meeting agenda.
- Led the restructuring of the Solid Waste JOHS Committee following changes with compliance.
Custom Transit Dispatcher
Regional District of Nanaimo
05.2019 - 09.2022
- Performed various administrative tasks using computer applications, including Microsoft Word, Excel, Access, Teams, and Outlook.
- Managed payroll submission, corrections, and month-end reporting to maintain accurate records.
- Processed new client registrations
- Generated custom trip tickets based on passenger needs and availability.
- Communicated effectively with clients having diverse barriers, demonstrating empathy and patience.
- Handled ticket and Taxi Saver coupon sales.
- Made timely decisions in a fast-paced environment.
- Coordinated with drivers and personnel to ensure seamless delivery of the door-to-door custom transit services.
- Dispatched, routed, and tracked 15 fleet vehicles while collaborating with dispatchers during shift changes.
- Provided excellent customer service, maintaining composure during emergencies and demonstrating strong problem-solving skills.
- Monitored service delivery, adjusting schedules in real-time to maintain service commitments.
- Trained new dispatchers on operating procedures, contributing to a well-prepared team of professionals.
handyDART Operator
Regional District of Nanaimo
10.2014 - 01.2016
- Performed daily pre- and post-trip vehicle inspections to ensure optimal functionality and adherence to safety standards.
- Recognized and addressed any operational or mechanical concerns to maintain vehicle reliability and passenger safety.
- Effectively communicated with and assisted clients who may face various challenges such as physical disabilities, mental health issues, addiction, or language barriers.
- Efficiently transported clients while strictly adhering to the Motor Vehicle Act and maintaining punctuality.
- Monitored and prioritized client well-being throughout the duration of transit.
- Utilized a two-way radio and mobile data terminal to maintain clear and timely communication with Dispatch.
- Coordinated transportation logistics for clients in the event of dispatch employee absences to ensure continuous service.
Solid Waste Leadership Team Member
Regional District of Nanaimo
- Used leadership skills to affect real and positive change within the department.
- Maintained positive relationship with workers of various personalities.
- Collaborated with a goal focus team, based on safety, efficiency, and effectiveness within the worksite.
- Provided resources and guidance to workers on how to improve delivery of services to residents within the district.
- Analyzed evidence from workers for its merits and present findings if found credible to the team.
- Provided advise to workers regarding the ability to have effective communication with Management.
Scale Clerk and Attendant
Regional District of Nanaimo
06.2007 - 10.2014
- January 2017- May 2019
- Operated computerized weigh scales and Geoware Waste Management System to manage daily disposal operations.
- Assessed customer charges, identified hazardous waste, and ensured compliance with regulations.
- Handled $20,000+ in daily transactions, balancing end-of-day reports and Moneris system.
- Provided excellent customer service, addressing inquiries and resolving concerns.
- Coordinated with other facilities for waste transfer and disposal of hazardous materials.
- Supervised workers as Lead Hand, ensuring safety protocols and reporting hazards.
- Trained new employees on policies, procedures, and customer service standards.
- Collaborated with truck drivers for safety compliance during loading and unloading.
- Responded to public inquiries and maintained accurate documentation for record-keeping.
Education
Occupational First Aid Basic -
St. John Ambulance
03-2025
Incident Command System Level 100 -
Justice Institute of BC
01.2024
Emergency Operations Center Essentials
Justice Institute of British Columbia
New Westminster09-2023
Introduction to Emergency Management in Canada EMRG1100 -
Justice Institute of BC
01.2023
Demystifying Risk Management -
Municipal Insurance Association of BC
01.2023
Fundamentals of Respectful Leadership Training -
Marli Rusen
01.2023
Due Diligence -
Employers Advisors
01.2023
De-escalation -
BC Municipal Safety Association Training
01.2023
Handling Conflict in Customer Facing Roles -
Kwela Leadership and Talent Management
01.2023
Introduction To Specialized Transit
Canadian Urban Transit Association
Ontario, BC11-2022
Leading in A Unionized Environment
UBC Sauder School of Business
Vancouver03-2022
Supervisor Safety
Orca Health And Safety
Nanaimo, BC03-2022
Building High Performance Teams
Capilano University
Victoria, BC04-2020
Associate Certificate of Leadership & Resolution -
Justice Institute of BC
Victoria, BC09-2019
Mental Health First Aid
Mental Health Commission of Canada
Nanaimo, BC06-2019
Management Skills For Supervisors
Vancouver Island University
Nanaimo, BC05-2017
Administrative Assistant Fundamentals -
Westshore Centre For Learning And Training
Victoria, BC01-2017
Landfill Operations
The Solid Waste Association of North America
Nanaimo10-2010
Skills
- Critical Decision-Making
- Coaching and mentoring
- Influential Communication
- Performance improvement
- Multitasking and organization
- Relationship building
- Active listening
- Attention to detail
Timeline
Custom Transit Coordinator
Regional District of Nanaimo
09.2022 - Current
Custom Transit Dispatcher
Regional District of Nanaimo
05.2019 - 09.2022
Health and Safety Representative
Regional District of Nanaimo
01.2017 - Current
handyDART Operator
Regional District of Nanaimo
10.2014 - 01.2016
Scale Clerk and Attendant
Regional District of Nanaimo
06.2007 - 10.2014
Incident Command System Level 100 -
Justice Institute of BC
Introduction to Emergency Management in Canada EMRG1100 -
Justice Institute of BC
Demystifying Risk Management -
Municipal Insurance Association of BC
Fundamentals of Respectful Leadership Training -
Marli Rusen
Due Diligence -
Employers Advisors
Handling Conflict in Customer Facing Roles -
Kwela Leadership and Talent Management
Solid Waste Leadership Team Member
Regional District of Nanaimo
Occupational First Aid Basic -
St. John Ambulance
Emergency Operations Center Essentials
Justice Institute of British Columbia
De-escalation -
BC Municipal Safety Association Training
Introduction To Specialized Transit
Canadian Urban Transit Association
Leading in A Unionized Environment
UBC Sauder School of Business
Supervisor Safety
Orca Health And Safety
Building High Performance Teams
Capilano University
Associate Certificate of Leadership & Resolution -
Justice Institute of BC
Mental Health First Aid
Mental Health Commission of Canada
Management Skills For Supervisors
Vancouver Island University
Administrative Assistant Fundamentals -
Westshore Centre For Learning And Training
Landfill Operations
The Solid Waste Association of North America
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