Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Miranda English

Surrey

Summary

High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.

Overview

9
9
years of professional experience

Work History

Store Manager

Boutique La Vie en Rose
06.2021 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Supported other managers in the region with setting up new stores, training, and hiring their teams.
  • Ensured CRM loyalty was constantly meeting target of 60%
  • Reviewed KPI reports and communicated opportunities with team members.
  • Prepared for and passed all store audits done by RSM
  • Maintained a low turnover rate, establishing a great relationship with my team.
  • Met and exceeded personal productivity goal by leading the sales floor and setting the example for fellow colleagues.

Store Manager

Boutique La Vie En Rose
03.2020 - 05.2021
  • Maximized sales by following planograms for visual merchandising displays and store layouts.
  • Optimized scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Approved regular payroll submissions for employees.
  • Coached sales associates in product knowledge, sales incentives, and selling techniques.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.

Assistant Store Manager

La Vie En Rose
06.2018 - 03.2020
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Increased employee retention, training staff in effective customer service techniques and product knowledge.
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.

Floor Supervisor

Calvin Klein
11.2016 - 03.2018
  • Reduced cashier errors by implementing thorough training programs for new employees.
  • Received incoming merchandise and stored in correct stock locations.
  • Stocked shelves to match planogram images and instructions.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Maintained a balanced cash drawer with diligent attention to detail and accurate counting practices.

Barista

The Coffee Port
07.2016 - 11.2016
  • Enhanced customer satisfaction by providing exceptional service and maintaining a clean, welcoming environment.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.

Kitchen Manager

Newlands Golf And Country Club
04.2015 - 06.2016
  • Improved kitchen efficiency by implementing streamlined processes and optimizing staff scheduling.
  • Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
  • Enhanced customer satisfaction by consistently delivering high-quality dishes in a timely manner.

Barista

Mon Amie Cafe & Bistro
11.2014 - 04.2015

Education

High School -

Langley Secondary
Langley, BC
06.2016

Skills

  • Team Building and Leadership
  • Customer Service
  • POS Systems
  • Recruiting and Hiring
  • Goals and Performance
  • Staff Management
  • Loss Prevention Procedures
  • Store Merchandising
  • Task Prioritization
  • Employee Scheduling

Languages

English

Timeline

Store Manager

Boutique La Vie en Rose
06.2021 - Current

Store Manager

Boutique La Vie En Rose
03.2020 - 05.2021

Assistant Store Manager

La Vie En Rose
06.2018 - 03.2020

Floor Supervisor

Calvin Klein
11.2016 - 03.2018

Barista

The Coffee Port
07.2016 - 11.2016

Kitchen Manager

Newlands Golf And Country Club
04.2015 - 06.2016

Barista

Mon Amie Cafe & Bistro
11.2014 - 04.2015

High School -

Langley Secondary
Miranda English