Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Miranda Early

Winnipeg,MB

Summary

Dedicated Swing Manager at McDonald's with four years of experience with overseeing staffing, customer service, money handling, and guest experience. Previously was a Guest Experience Leader and Crew Trainer at McDonald's before being promoted to Swing Manager. Team-oriented, quick learner, patient, and always willing to help out wherever needed. Additionally experienced in customer service as a seasonal Golf Pro Shop Attendant for Kildonan Park Golf Course.

Overview

5
5
years of professional experience

Work History

Golf Pro Shop Attendant (Seasonal)

City of Winnipeg
Winnipeg, MB
04.2023 - Current
  • Greeted customers and provided excellent customer service.
  • Assisted customers in selecting golf equipment, apparel, and accessories that best suited their needs.
  • Addressed customer complaints or referred them to management as needed.
  • Kept busy while completing most work unsupervised.
  • Organized merchandise displays to ensure a neat, tidy, and attractive appearance of the Pro Shop.
  • Set-up rental equipment such as golf carts and pull carts for customers prior to use on course.
  • Cleaned shelves, counters and tables to maintain organized store.

Swing Manager

McDonald's
Winnipeg, MB
07.2021 - 07.2023
  • Supervised teams' work to maintain consistent quality and performance levels.
  • Maintained control of shift operations.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
  • Oversaw money by counting tills, balancing the safe and making deposits.
  • Resolved problems or concerns to satisfaction of crew and customers.
  • Delegated work to staff, setting priorities and goals.
  • Handled crew files containing employee's sensitive and personal information.
  • Positioned skilled staff in key areas throughout shift to optimize department productivity.
  • Resolved customer inquiries and complaints requiring management-level escalation.

Crew Trainer

McDonald's
Winnipeg, MB
10.2020 - 07.2021
  • Planned and delegated group and individual work assignments to trainees.
  • Instructed new team members on correct procedures for operations.
  • Provided constructive feedback and one-on-one coaching to employees.
  • Explained goals and expectations required of trainees.
  • Monitored performance of crew members in the field, providing feedback and guidance when needed.

Guest Experience Leader

McDonald's
Winnipeg, MB
07.2019 - 07.2021
  • Connected one-on-one with guests in the restaurant to make meaningful connections.
  • Spoke with guests in lobby over peak periods to ensure customer satisfaction and to answer any questions.
  • Ensured guests had an enjoyable experience by providing exceptional customer service.

Crew Person

McDonald's
Winnipeg, MB
04.2019 - 07.2019
  • Packaged orders on trays or in bags for guests or courier bags for delivery orders.
  • Served food quickly for positive guest experiences.
  • Restocked napkins, condiments and utensils at self-service areas during slow periods.
  • Cleaned and sanitized lobby for guest satisfaction and to prevent any safety hazards.
  • Processed orders and handed out orders in the drive thru.
  • Completed cash and card transactions for customers.

Education

Bachelor of Arts - Psychology

University of Manitoba
Winnipeg, MB
06-2024

High School Diploma -

Murdoch Mackay Collegiate
Winnipeg, MB
06.2020

Skills

  • Staff leadership
  • Time management
  • Reliable and Responsible
  • Written and Verbal Communication
  • Conflict Resolution
  • Attention to details
  • Punctual
  • Problem Solving

Affiliations

  • Played ringette for 16 years and still plays currently.
  • Played on numerous high level ringette teams from different areas of the city and represented Manitoba in the Western Canadian Ringette Championship four times.
  • Was appointed team captain twice throughout ringette career.
  • Fitness enthusiast who attends the gym regularly.

Timeline

Golf Pro Shop Attendant (Seasonal)

City of Winnipeg
04.2023 - Current

Swing Manager

McDonald's
07.2021 - 07.2023

Crew Trainer

McDonald's
10.2020 - 07.2021

Guest Experience Leader

McDonald's
07.2019 - 07.2021

Crew Person

McDonald's
04.2019 - 07.2019

Bachelor of Arts - Psychology

University of Manitoba

High School Diploma -

Murdoch Mackay Collegiate

Similar Profiles

CREATE PROFILE
Miranda Early