Miranda Delapaz
Hanford
Summary
Positive, adaptable, and reliable with a strong commitment to teamwork and customer service. Understands the importance of maintaining a clean and organized environment, coupled with skills in handling transactions and providing excellent customer experiences. Aiming to contribute to a positive team atmosphere and ensure customer satisfaction. Well-established in fast-paced and challenging environments. Eager to learn with an aptitude for applying new knowledge with skill and efficiency. Professional in the service industry, prepared for collaborative roles in fast-paced environments. Proven ability to support operational efficiency and improve customer satisfaction. Focused on teamwork and adaptability, possessing strong communication and problem-solving skills. Developed strong communication and teamwork skills in a fast-paced, customer-focused environment. Expertise in delivering excellent customer service and maintaining organized workspaces. Seeking to transition into a new field, leveraging these skills to contribute effectively to a new team and environment.
Overview
3
3
years of professional experience
Work History
Behavior Technician
Kyo
San Francisco, CA
08.2024 - 05.2025
- Implemented individualized treatment plans to support clients' behavioral development.
- Collaborated with multidisciplinary teams to assess client progress and adapt strategies.
- Recorded and analyzed data on client behavior for ongoing program evaluation.
- Educated families on behavioral techniques to reinforce learning in home environments.
- Developed engaging activities tailored to enhance clients' social skills and communication.
- Monitored client sessions, ensuring adherence to safety protocols and treatment guidelines.
- Assisted in data collection and analysis, contributing to the ongoing evaluation of client progress.
Retail Sales Associate
Old Navy
Hanford, CA
10.2023 - 08.2024
- Delivered exceptional customer service, enhancing overall shopping experience and fostering brand loyalty.
- Assisted in merchandise presentation, ensuring alignment with visual standards and seasonal promotions.
- Processed transactions efficiently, maintaining accuracy in cash handling and inventory management.
- Collaborated with team members to achieve sales goals, contributing to store performance metrics and success initiatives.
- Implemented efficient stocking procedures, reducing replenishment time and increasing product availability on the sales floor.
- Resolved customer inquiries and complaints promptly, ensuring satisfaction and retention through effective problem-solving skills.
- Participated in inventory management processes, assisting with stock counts and minimizing discrepancies through attention to detail.
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
Crew Member
McDonalds
Hanford, CA
01.2022 - 08.2024
- Provided exceptional customer service, ensuring a positive dining experience for all guests.
- Operated point-of-sale system efficiently, processing orders and handling payments accurately.
- Collaborated with team members to streamline workflows during peak hours, enhancing service speed.
- Resolved customer complaints promptly, fostering a welcoming environment through effective communication skills.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Became familiar with products to answer questions and make suggestions.
Education
Bachelor's degree - Psychology
San Francisco State University
San Francisco, CA05-2026
Associate's degree - Psychology
West Hills College
Lemoore, CA05-2024
Skills
- Autism Experience
- Developmental Disabilities Experience
- Data Collection
- Experience with Children
- Applied Behavior Analysis
- Behavioral Health
- Tutoring
- Skill development
- Social skills development
- Positive reinforcement
- Behavior treatment plans
- Teaching play and leisure skills
- Client relationship development
- Report writing
- Behavior intervention plans
- Adaptive living skills training
- Functional behavior assessments
- Applied behavior analysis
- Social skill development
- Group instruction techniques
- Natural environment teaching
- Parent collaboration and training
Timeline
Behavior Technician
Kyo
08.2024 - 05.2025
Retail Sales Associate
Old Navy
10.2023 - 08.2024
Crew Member
McDonalds
01.2022 - 08.2024
Associate's degree - Psychology
West Hills College
Bachelor's degree - Psychology
San Francisco State University