Miranda Beal
Overview
5
5
years of professional experience
1
1
Certification
Work History
Community Support Worker - Crisis Services
Canadian Mental Health Association
03.2024 - Current
- Respond to calls with a triage process of emergent, urgent, and information response
- Provide mobile response services to individual/families, as well as facilitate access to other community resources/supports to assist in the resolution of the crisis
- Process clients for admission into the crisis beds, including selection, screening, and intake (risk assessment, needs analysis, crisis resolution, and relapse prevention)
- Assist clients in the crisis beds with activities and behaviours of daily living while in the program, including meal preparation, grocery shopping, and housekeeping
- Assist with daily maintenance of the house for client health and safety
- Facilitate connections to needed/wanted services, supports, and resources, including those in the broader community
- Liaise with client's natural support system where appropriate
- Provide client-centered advocacy to facilitate access to (and modification of) existing resources to meet individual needs as well as assist client in identifying/advocating for their civil/legal rights
- Provide information/strategies for health promotion and prevention
- Work collaboratively and in partnership with ethno-racial communities and organizations to facilitate appropriateness of services for the members of these communities
- Assist in the development of coping strategies and relapse prevention plans, as needed
- Provide follow-up support for a period of three months
- Assist staff in decisions about program protocol and client care.
Mental Health and Addiction Counsellor - Assertive Outreach
Canadian Mental Health Association
09.2022 - 03.2024
- Assist in the client selection, screening, and intake process
- Provide on-duty brief services to individuals who walk into the office
- Complete regular assessments that identify client needs/abilities through information obtained from the client, their supports, and the referral source
- Develop a comprehensive individualized service plan with the client, which incorporates their goals and values as well as identifies all skills, resources, and service requirements
- Provide direct service to clients including: skills teaching on activities & behaviours of daily living, assistance in obtaining and maintaining housing, encouragement and supportive counselling and feedback to enable clients to reach their goals, crisis intervention strategies and support, relapse prevention strategies, self-care strategies and support, and family support/education as appropriate
- Provide information and strategies for health promotion and prevention
- Client-centered advocacy to facilitate access to (and modification of) existing resources to meet needs and assist client in identifying and advocating for their rights
- Work collaboratively and in partnership with ethno-racial communities and organizations to facilitate appropriate services for members of these communities
- Assist clients to identify, build, and maintain a support system
- Facilitate connections to needed/wanted services, supports, and resources, including those in the broader community
- Transport clients within the community.
Case Manager (Construction Training Program)
Community Builders
05.2022 - 09.2022
- Coordinate and facilitate life and employability skills classes over a 14 week period, topics including keeping your job, communication skills, budgeting, personal wellness and self care, etc
- Provide case management and supportive counselling to individuals experiencing homelessness, mental health concerns, legal involvement, gender dysphoria, learning disabilities, other barriers to steady employment
- Conduct assessments regarding learning, communication, personality type, etc
- To ensure effective delivery of curriculum for each client's unique needs
- Work collaboratively with clients' other community supports such as case workers, parole officers, medication prescribers, housing providers to ensure well-rounded care
- Liaise with Program Coordinator and construction trainers to discuss clients' progress
- Conduct site visits to support clients when struggling on the job.
Mental Health Case Manager (FACT)
St. Michael's Hospital/Cota FOCUS Community Mental Health and Addictions Team
11.2020 - 05.2022
- Provide a continuum of integrated intensive case management (ICM) and Assertive Community Treatment (ACT) services required by clients with complex care needs in the Mid-East Toronto Health Link
- Conduct face-to-face assessments with clients at their locations including but not limited to home, streets, shelters, hospitals, and detention centers
- Work collaboratively with physicians, referral source, housing services, probation officers, families, ODSP, OPGT, and other stakeholders in client care to ensure a well-coordinated and effective service system
- Monitor a 24/7 crisis phone line and provide supportive counselling to clients
- Effectively provide comprehensive support to clients with chronic mental illness and addictions with issues ranging from therapeutic, housing, vocational, housing, medication and symptom monitoring
- Contribute to the development of comprehensive client-centered assessment and treatment plans, as well as Community Treatment Orders, complete Ontario Common Assessment of Needs (OCAN)
- Assume responsibility for coordinating and facilitating therapeutic and recreational client group sessions.
Recreation Therapist (Memory Care, Long Term Care)
Schlegel Villages
01.2019 - 11.2020
- Create recreation calendar for the neighborhood each month
- Create, plan, and facilitate recreational programs according to residents' mental, emotional, and physical needs
- Liaise with Geriatric Mental Health Outreach Team
- Document resident participation and engagement in activities using ActivityPro
- Complete initial and PRN resident activity assessments using PointClickCare
- Work collaboratively within a multidisciplinary team
- Attend meetings with various departments to ensure all resident needs are met
- Supervise and train students and volunteers to work with residents living with dementia
- Independently plan and facilitate events such as bake sales and holiday parties
- Attend resident care conferences upon admission and as needed
- Regularly attend various off-site training courses to learn more about working with varying levels of cognitive and physical ability, mental health conditions, and dual diagnoses from a resident-centered perspective
- Assist with dining room tasks such as helping residents eat their meals, serving food, and maintain a resident-centered and comfortable dining experience
- Attend Personal Expression Resource Team meetings each week
- Communicate regularly with family members to determine resident needs and interests
- Assist with lifts and transfers
- Assist with resident care such as bathing, toileting, and dressing.
Education
DCS / DEC in Social Service Worker -
George Brown College
Toronto, ON04.2017
Certification
- Soft Skills Solutions Facilitator Certification, 05/01/22, Present
- Non-Violent Crisis Intervention, 09/01/22, Present
- Standard First Aid and CPR, 09/01/22, Present
- ASIST Certification, 11/01/23, Present
- Harm Reduction Training
- Diversity, Equity, and Inclusion (DEI) Training
Timeline
Community Support Worker - Crisis Services
Canadian Mental Health Association
03.2024 - Current
Mental Health and Addiction Counsellor - Assertive Outreach
Canadian Mental Health Association
09.2022 - 03.2024
Case Manager (Construction Training Program)
Community Builders
05.2022 - 09.2022
Mental Health Case Manager (FACT)
St. Michael's Hospital/Cota FOCUS Community Mental Health and Addictions Team
11.2020 - 05.2022
Recreation Therapist (Memory Care, Long Term Care)
Schlegel Villages
01.2019 - 11.2020
DCS / DEC in Social Service Worker -
George Brown College
- Soft Skills Solutions Facilitator Certification, 05/01/22, Present
- Non-Violent Crisis Intervention, 09/01/22, Present
- Standard First Aid and CPR, 09/01/22, Present
- ASIST Certification, 11/01/23, Present
- Harm Reduction Training
- Diversity, Equity, and Inclusion (DEI) Training
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