Miranda Barrera
Whittier
Summary
Forward-thinking team member with 8 years of experience in customer service management and patient experience. Proven skills in problem-solving, communication, and multitasking. Expertise in managing customer care teams, resolving issues, and enhancing patient engagement. Strong administrative background supports effective organizational strategies.
Overview
9
9
years of professional experience
Work History
Airbrush Technician
Sugared And Bronzed
Silver Lake
04.2024 - Current
- Provided detailed instructions to clients on proper post-treatment care for optimal tan results.
- Followed company policies and procedures when performing services.
- Provided recommendations for maintaining healthy skin prior to and following treatment sessions.
- Created a comfortable atmosphere that put customers at ease during their session.
- Promoted additional services or products offered by the salon and spa to increase revenue.
- Scheduled and confirmed appointments, managing a complex calendar for multiple staff members.
- Updated and recorded customer or client information to maintain accounts.
- Assisted customers with inquiries and resolved issues promptly.
- Handled customer complaints with empathy and professionalism.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Bartender
Angry Horse Brewing
Montebello
07.2023 - 07.2024
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Provided drink suggestions to customers based on their preferences.
- Planned and coordinated special events to boost customer numbers and profits.
- Made friendly conversation with customers to provide enjoyable bar experience.
- Performed opening and closing duties including restocking supplies.
- Attended regular training sessions to stay updated on new products or trends.
Patient Care Technician
DaVita
Fullerton
01.2023 - 07.2023
- Obtained patient vital signs and reported results to staff nurse or physician to identify changes from prior measurements.
- Delivered outstanding patient care based on physical, psychological, educational and related criteria.
- Performed minor housekeeping tasks to keep patient areas clean and sanitized.
- Restocked unit frequently with necessary medical supplies.
- Eased patients' anxiety by explaining dialysis procedures and dialysis machine operations.
- Attached dialyzer and tubing to dialysis machines for use in hemodialysis treatment.
- Set up and operated hemodialysis machines to provide dialysis treatment for patients with kidney failure.
- Kept instruments and equipment clean and sanitized.
Barista- Barista Trainer
Starbucks Coffee
09.2020 - 02.2023
- Craft and serve the highest quality products that reflect the brand
- Prioritize customers and read customer cues to create a personalized experience
- Demonstrate a customer service commitment to make each and every moment right
- Actively listen to customers by remaining present to build customer confidence and deliver exceptional experiences
- Build rapport with partners on shift and display positive attitude that enables the team to work together effectively
- Kept line moving with efficient order taking and payment processing
- Maintaining presentable front counter with frequent cleaning and organizing
- Barista Trainer
- Described menu items and suggested products to customers.
Manager
Amy’s Pastry Inc
Montebello
03.2017 - 03.2020
- Managed day-to-day operations, including supervision and assignment delegation for a 25-member team
- Trained and mentored new employees to maximize team performance and achieve daily performance objectives
- Gave input on how to improve training and employee productivity
- Improved and assessed process functionality to eliminate downtime and boost productivity
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints
- Documented conversations with customers to track requests, problems and solutions.
Education
Bachelor of Science - Nursing
West Coast University
Ontario10-2027
Skills
- Outstanding customer service
- Upselling strategies
- Social Media Promotion
- CPR Certification
- Verbal and Written Communication
- Building Customer Trust and Loyalty
- Upbeat and Positive Personality
- Anticipating guest needs
- Scheduling
- Office Management
- Product Demonstrations
- Customer consulting
Languages
Spanish
Professional
English
Professional
Timeline
Airbrush Technician
Sugared And Bronzed
04.2024 - Current
Bartender
Angry Horse Brewing
07.2023 - 07.2024
Patient Care Technician
DaVita
01.2023 - 07.2023
Barista- Barista Trainer
Starbucks Coffee
09.2020 - 02.2023
Manager
Amy’s Pastry Inc
03.2017 - 03.2020
Bachelor of Science - Nursing
West Coast University