Miranda Bardwell
Menifee
Summary
Pharmacy operations expert with deep knowledge in optimizing pharmacy workflows and ensuring regulatory compliance. Proven ability to lead teams effectively, fostering collaborative environment that adapts to changing needs. Strong focus on operational efficiency, inventory management, and customer service excellence. Recognized as highest achieving regionally for strategic thinking, problem-solving skills, and results-driven approach.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Pharmacy Operations Manager
Walgreens
05.2021 - Current
- Managed budget and resources effectively to maximize profitability while maintaining a high-quality service for patients.
- Evaluated staff performance regularly to ensure they meet established goals while providing coaching or corrective action when necessary.
- Addressed patient complaints promptly and professionally, working collaboratively with other healthcare professionals as needed to resolve issues satisfactorily for all parties involved.
- Improved pharmacy efficiency by streamlining operations and implementing new inventory management systems (RXI, 2023)
- MTM (Medication Therapy Management) - Implemented patient education initiatives to increase awareness about medication usage, potential side effects, and proper dosage guidelines.
Senior Pharmacy Technician
Walgreens
11.2015 - 05.2021
- Assisted in training and mentoring new pharmacy technicians, leading to increased team efficiency and cohesion.
- Expedited prescription fulfillment through proficient use of pharmacy software systems, resulting in reduced wait times for customers.
- Facilitated seamless communication between patients, healthcare providers, and insurance companies to expedite prescription processing.
- Enhanced customer satisfaction with prompt and courteous service while addressing their prescription needs.
- Assisted in maintaining adequate stock levels of medications through effective purchasing practices considering demand fluctuation or potential shortages.
- Conducted regular audits of controlled substances inventory, ensuring proper storage and documentation as per regulatory requirements.
- Maintained and updated patient records, prescription information and patient data in accordance with HIPAA regulations.
Pharmacy Technician
Temecula Valley Hospital
10.2020 - 06.2022
- Pyxis - Stocked, labeled, and inventoried medication to keep accurate records.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Maintained a safe work environment by adhering to strict sterile compounding procedures and following infection control protocols.
- "Tech Check Tech" - Reduced medication errors by diligently verifying prescription information and dosage calculations with over 98% accuracy.
- Ensured medication safety through participation in quality assurance initiatives such as recall management and continuous process improvement efforts.
- Strengthened relationships with suppliers through effective communication, resulting in timely deliveries and reduced stock shortages.
Education
High School Diploma -
Pontiac Township High School
Pontiac, ILSkills
- Workflow optimization
- Pharmacy management
- Training and mentoring
- Team building
- Budget administration
- Insurance verification
- Pharmacy and customer records management
- Drug inventory control
Accomplishments
- Recognized in Walgreen's Region as the first technician to seek and obtain certification to vaccinate during emergency COVID-19 outbreak.
Certification
- Pharmacy Technician (CA) - 155397 - 7/2016 to present
- CPhT - 30007026 - 4/2016 to present
- APhA (Vaccination) - 2021 to present
- CPR/AED - 2021 to present
Languages
Spanish
Limited Working
English
Native or Bilingual
Timeline
Pharmacy Operations Manager
Walgreens
05.2021 - Current
Pharmacy Technician
Temecula Valley Hospital
10.2020 - 06.2022
Senior Pharmacy Technician
Walgreens
11.2015 - 05.2021
High School Diploma -
Pontiac Township High School
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