Miranda Armstrong
Kearney,ON
Summary
I am a dynamic leader; enhancing productivity and streamlining operations. Skilled in operations management and fostering teamwork, I excel in problem-solving and adaptability. Achieved significant improvements in workflow efficiency and customer satisfaction, demonstrating a commitment to excellence and professional growth.
Overview
12
12
years of professional experience
Work History
Supervisor
Sprucedale Quality Meats
Sprucedale, ON
06.2020 - Current
- Oversee daily operations of the plant, ensuring smooth workflow and timely completion of tasks.
- Apply strong leadership and problem-solving skills to maintain team efficiency and organize workflows.
- Insure customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions by phone, email and in person.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Identify operational inefficiencies and implement corrective measures to increase effectiveness.
- Enhance team productivity by streamlining workflow processes and implementing efficient scheduling systems.
- Streamline inventory management processes, leading to more organized and efficient stock handling system.
- Observe packing operations to verify conformance to specifications.
Appointment Coordinator
Drive Muskoka
Huntsville, ON
11.2018 - 04.2020
- Directed telephone calls to appropriate departments within the dealership.
- Demonstrated flexibility by adjusting schedules quickly in response to last-minute changes or requests from both clients and service providers.
- Coordinated appointments for multiple departments, ensuring optimal use of resources and time management.
- Provided exceptional customer service, fostering positive relationships with both new and existing clients.
- Streamlined appointment cancellations and rescheduling, minimizing disruptions to daily operations.
- Managed high call volume while maintaining professionalism and accuracy in appointment bookings.
- Maintained up-to-date records of client information, ensuring accurate scheduling and contact details.
- Supported office-wide initiatives by taking on additional responsibilities as needed, including reception duties.
- Managed filing system, entered data and completed other clerical tasks.
Inventory Coordinator
Drive Muskoka
Huntsville, ON
08.2015 - 03.2016
- Maintained great rapport with multiple dealerships in meeting high expectations for timely, creative, and professional work.
- Processed used vehicles through Safety certification and, Professional detailing.
- Created eye catching ads that helped the vehicle to sell for the maximum profit.
- Worked in a team atmosphere; coordinating with 15-20 individuals, as well as worked independently with very little to no supervision from my reporting manager.
- Maintained an up-to-date knowledge of industry best practices and trends, ensuring continuous improvement in inventory management processes.
- Collaborated with sales and production teams to forecast demand accurately and maintain optimal inventory levels.
- Managed all related documentation and records for department.
Guest Service Manager
Holiday Inn & Suites
Huntsville, ON
04.2013 - 08.2015
- Assisted with guest check-in and check-out procedures.
- Attended to customer needs; responding to questions, complaints and escalations.
- Analyzed feedback from guests, identifying areas for improvement and implementing necessary changes to enhance service quality.
- Managed team of front desk staff, fostering a supportive work environment and enhancing overall performance.
- Streamlined front desk operations for improved efficiency, utilizing strong organizational skills.
- Collaborated with other departments to coordinate optimal guest services.
- Coordinated special events and group bookings, ensuring all details were accurately executed for successful outcomes.
- Assisted with revenue management tasks.
- Maintained high occupancy rates through effective yield management strategies and attention to market trends.
- Hired and trained new employees.
- Booked large groups for weddings, seminars, conferences, and other events, providing best available room rates.
Education
Child And Youth Worker - Child Welfare
St. Clair College of Applied Arts And Technology
Windsor, ONSkills
- Goal-Oriented
- Problem-Solving
- Multitasking
- Time Management
- Attention to Detail
- Excellent Communication
- Adaptability and Flexibility
- Effective Communication
- Reliabile
- Professional
Languages
English
Timeline
Supervisor
Sprucedale Quality Meats
06.2020 - Current
Appointment Coordinator
Drive Muskoka
11.2018 - 04.2020
Inventory Coordinator
Drive Muskoka
08.2015 - 03.2016
Guest Service Manager
Holiday Inn & Suites
04.2013 - 08.2015
Child And Youth Worker - Child Welfare
St. Clair College of Applied Arts And Technology