MIRANDA AITKEN
Bowmanville,ON
Summary
Organized and dependable candidate with over 20 years of experience in successfully managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Staffing Coordinator
Lakeridge Health
04.2023 - Current
- Using corporate guidelines established effective system for Environmental Services newly created scheduling position.
- Created and post schedules for department of 300 staff using various Microsoft and Google platforms while adhering to union collective agreements.
- Developed and implemented new system to recognize and facilitate staff training needs.
- Assisted in onboarding new hires, facilitating smooth transitions into their roles and supporting employee retention efforts.
- Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions..
- Assisted manager in all aspects of business operations.
Rehab Clerk
Lakeridge Health
06.2017 - 04.2023
- Scheduled and registered patients for initial assessments and follow up appointments.
- Created and maintained departmental statistic reports for manager.
- Billing of patients procedures to OHIP for bundled care program.
- Discharge and filed patient records in accordance to HIM guidelines.
- Monitor and maintain adequate inventory of office and medical supplies.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
Unit Clerk - Various Part Time Positions
Rouge Valley Health System
11.2002 - 06.2017
- Transcribed physician's orders and entered into Meditech system.
- Coordinated patient clinical appointments and transportation.
- Utilized web based learning materials to stay current on hospital standards.
- Conducted work in a safe and confidential manner in compliance with Hospital standards and applicable legislation.
- Created and presented training information to other departments throughout the organization when our new scheduling system was implemented.
- Handled incoming calls professionally, providing relevant information or transferring inquiries as needed.
Administrative Assistant - Mental Health Program
Rouge Valley Health System
01.2010 - 01.2012
- Provided administrative support to over 20 physicians, nurses and social workers.
- Processed patient referrals efficiently to reduce wait times.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Responded to inquiries from insurance companies in a confidential manner, and redirected when appropriate.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Pre-op Clinic - Team Lead
Rouge Valley Health System
03.2008 - 01.2010
- Organized and launched new Pre-Operative clinic for patients coming in for surgery.
- Trained physician's off-site administrative staff on hospital computer system and new clinic procedures.
- Developed filing system for patient's files.
- Coordinated staff schedules to ensure appropriate staffing levels.
- Completed data entry of patient information in Meditech system.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve goals collectively.
In-Flight Director
Canada 3000
01.2000 - 01.2002
- Facilitated pre-flight briefings to ensure all crew members were prepared for upcoming flight.
- Collaborated with flight crew and grounds crew regarding flight details.
- Utilized problem-solving skills to address unexpected challenges and make sound decisions under pressure during flights promptly.
- Oversaw cabin crew duties effectively, ensuring optimal passenger comfort throughout the journey duration.
- Conducted regular performance appraisals for employees to identify strengths and areas for improvement.
- Performed overhead flight announcements for passengers.
Education
Leading Edge Certificate - Leadership Program
Lakeridge Health Corporation
Oshawa05.2024
Medical Office Assistant -
Trillium College
Oshawa, Ontario01.2002
Microsoft Business Application Specialist -
Trillium College
Oshawa, Ontario01.2002
Business Administration -
Durham College
Oshawa, Ontario01.2000
OSSD Diploma -
Dunbarton High School
Pickering, Ontario01.1998
Skills
- Advanced skills with MS Office & Google platform
- Proficient in EPIC, Meditech, SAP, EZ schedule, UKG
- Keyboarding and typing proficiency of 60 WPM
- Excellent communication and teamwork skills
- French/English bilingual
- Scheduling & Payroll administration
Volunteer Experience
Durham Parents of Multiples, Oshawa, Advertising Coordinator, 2013-2017
Certification
2024 - First Aid & CPR/AED Level C
Timeline
Staffing Coordinator
Lakeridge Health
04.2023 - Current
Rehab Clerk
Lakeridge Health
06.2017 - 04.2023
Administrative Assistant - Mental Health Program
Rouge Valley Health System
01.2010 - 01.2012
Pre-op Clinic - Team Lead
Rouge Valley Health System
03.2008 - 01.2010
Unit Clerk - Various Part Time Positions
Rouge Valley Health System
11.2002 - 06.2017
In-Flight Director
Canada 3000
01.2000 - 01.2002
Leading Edge Certificate - Leadership Program
Lakeridge Health Corporation
Medical Office Assistant -
Trillium College
Microsoft Business Application Specialist -
Trillium College
Business Administration -
Durham College
OSSD Diploma -
Dunbarton High School
2024 - First Aid & CPR/AED Level C
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