Summary
Overview
Work History
Education
Skills
Timeline
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Miral Odedara

calgary,CA - Alberta (AB)

Summary

Positive and upbeat professional successful at balancing guest and business needs. Well-organized in managing check-in and check-out procedures and coordinating services with diverse team members. Good multitasking, planning, and communication skills.

Overview

3
3
years of professional experience

Work History

Guest Service Representative

Grey Eagle Hotel
Calgary, CA - Alberta (AB)
07.2023 - 05.2025
  • Assisted guests with check-in and check-out processes efficiently and accurately.
  • Managed reservations using property management software for seamless operations.
  • Handled payment transactions securely while ensuring compliance with hotel policies.
  • Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Resolved guest inquiries and concerns promptly to ensure high satisfaction levels.
  • Welcomed guests with friendly demeanor and provided information about hotel services.
  • Greeted walk-in and phone guests, determining interests and needs.

Guest Experience Representative

Hyatt
Ahmedabad, Gujarat
02.2022 - 10.2023
  • Addressed guest inquiries and resolved issues promptly to ensure satisfaction.
  • Coordinated room assignments and special requests for guests during their stay.
  • Maintained cleanliness and organization of the front desk area at all times.
  • Collaborated with housekeeping staff to ensure timely room readiness for arrivals.
  • Trained new team members on customer service standards and operational procedures.
  • Greeted guests upon arrival and provided excellent customer service.
  • Responded to emails sent by guests regarding their stay at the hotel.
  • Answered phone calls from guests inquiring about availability or making reservations.

Education

MBA - Business Management

RK University
Rajkot
08-2021

Skills

  • Customer service
  • Reservation management
  • Communication skills
  • Conflict resolution
  • Hotel software expertise
  • Payment processing

Timeline

Guest Service Representative

Grey Eagle Hotel
07.2023 - 05.2025

Guest Experience Representative

Hyatt
02.2022 - 10.2023

MBA - Business Management

RK University

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Miral Odedara