MIRAJ SHAH
Oshawa,ON
Summary
Energetic and results-oriented professional with a background in business administration and event management, seeking to leverage expertise in customer relationship management, sales, and marketing strategy to drive growth and innovation in a dynamic organization. Committed to delivering exceptional results through effective leadership, strategic planning, and collaborative teamwork. Seeking a challenging role where I can utilize my diverse skill set to contribute to the success of the team while continuously enhancing my own professional development. Customer Relationship Management Sales and Marketing Strategy Event Planning and Execution Team Leadership and Collaboration Problem-Solving and Decision Making Time Management and Prioritization Attention to Detail Multitasking and Adaptability Conflict Resolution Public Speaking and Presentation Skills Social Media Management Sandwich Artist Marketing Executive Customer Service Representative
Overview
6
6
years of professional experience
Work History
Sandwich Artist
Mr Subs
10.2023 - 04.2024
- Enhanced speed of service through effective multitasking and time management (20-30 customers per hour during peak time)
- Utilized excellent communication skills to understand customer preferences accurately
- Operated cash register with accuracy, ensuring proper handling of transactions.
- Kept workplace clean and organized in line with restaurant policies.
Marketing Executive
Best Voyage Pvt Ltd
03.2022 - 05.2023
- Increased brand awareness by developing and implementing innovative marketing campaigns.
- Negotiated favorable contracts with vendors, ensuring high-quality services at lower costs.
- Promoted repeat business by establishing strong relationships with clients, and offering exceptional service and follow-up support.
- Enhanced customer satisfaction by providing personalized travel recommendations and tailored itineraries.
Customer Service Representative
D-Mart Shopping Centre
06.2021 - 01.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
Event Representative
1920 Events
12.2017 - 03.2020
- Maximized revenue opportunities through sponsorship deals
- Streamlined communication processes between stakeholders involved in event planning to ensure a unified approach.
- Collaborated with vendors and suppliers to secure necessary resources while maintaining budget constraints.
- Increased client satisfaction by customizing events according to their preferences and requirements.
- Helped organize and manage successful events with an attendance of over 5000 + people.
Education
Post Graduation - Event Management
Conestoga College Institute of Technology And Advanced Learning
Kitchener, ON04.2024
BBA - Business Administration
Gujarat Law Society
Ahmedabad India06.2021
Diploma - Electrical Engineering
RCTI
Ahmedabad India01.2017
10th SSC -
Sadhana English School
Ahmedabad India01.2014
Skills
- Customer Relationship Management
- Sales and Marketing Strategy
- Event Planning and Execution
- Team Leadership and Collaboration
- Problem-Solving and Decision Making
- Time Management and Prioritization
- Attention to Detail
- Multitasking and Adaptability
- Data Analysis and Interpretation
- Conflict Resolution
- Public Speaking and Presentation Skills
Languages
English
Full Professional
Gujarati
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Sandwich Artist
Mr Subs
10.2023 - 04.2024
Marketing Executive
Best Voyage Pvt Ltd
03.2022 - 05.2023
Customer Service Representative
D-Mart Shopping Centre
06.2021 - 01.2022
Event Representative
1920 Events
12.2017 - 03.2020
Post Graduation - Event Management
Conestoga College Institute of Technology And Advanced Learning
BBA - Business Administration
Gujarat Law Society
Diploma - Electrical Engineering
RCTI
10th SSC -
Sadhana English School
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