Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Miracle Onyeso

Edmonton,AB

Summary

Dedicated university student with a passion for learning and commitment to academic excellence. Proficient in time management, collaboration, and problem-solving. Thrives in dynamic academic environments and eager to contribute skills and enthusiasm to diverse projects and opportunities.

Overview

6
6
years of professional experience

Work History

Customer Service Associate (Seasonal Department)

Rona+
Edmonton, Alberta
06.2024 - Current
  • Provided information about products and services available to customers.
  • Resolved customer inquiries in a timely manner.
  • Demonstrated active listening skills when responding to customer questions and complaints.
  • Escalated unresolved customer issues to the appropriate department or manager for resolution.
  • Answered phone calls from customers promptly and courteously.
  • Tracked inventory levels of popular items to ensure availability for customers' orders.

Cashier/Customer Service Desk Associate

Rona+
Edmonton, Alberta
12.2018 - 06.2024
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Worked closely with front-end staff to assist customers.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Assisted customers over the phone regarding store operations, product information and order placement.

Front Desk Receptionist

Sweetheart Motors
Edmonton, Alberta
09.2018 - 12.2018
  • Greeted customers warmly and made them feel welcome.
  • Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
  • Assisted with scheduling appointments for clients and visitors.
  • Assisted in organizing and filing documents.

Education

Bachelor of Arts - Sociology

Grant MacEwan University
Edmonton, AB
06-2026

High School Diploma -

St. Oscar Romero High School
Edmonton, AB
06-2018

Skills

  • Product knowledge
  • Team collaboration
  • Ability to work under pressure
  • Time management
  • Problem-solving and decision-making
  • Clear oral and written communication
  • Willingness to learn
  • Positive attitude

Accomplishments

  • Achieved Grade 11 Honors and Grade 12 Leadership awards at St. Oscar Romero (2017&2018)
  • Achieved First Class Standing at Grant MacEwan University, GPA of 3.33-3.69 (Sept 2022-April 2024)
  • 200 level Sociology Book Review published by my Sociology Professor on the U of A Canadian Journal of Family and Youth Website (Jan 2023)

Timeline

Customer Service Associate (Seasonal Department)

Rona+
06.2024 - Current

Cashier/Customer Service Desk Associate

Rona+
12.2018 - 06.2024

Front Desk Receptionist

Sweetheart Motors
09.2018 - 12.2018

Bachelor of Arts - Sociology

Grant MacEwan University

High School Diploma -

St. Oscar Romero High School

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Miracle Onyeso