Miracle Iheme
Ottawa,Canada
Summary
Dedicated empathetic care worker fostering a trusting and stimulating lifestyle for residents. Utilizes a sensitive and compassionate approach to provide enhanced care. Skilled in flexible learning to ensure patients receive necessary support. Experienced in hospital and in-home settings, offering guidance and encouragement through physical and emotional support.
Overview
3
3
years of professional experience
Work History
Personal Support Worker
St Patricks Home
Ottawa, ON
11.2024 - 12.2024
- Assisted with activities of daily living to improve patient quality of life
- Document and reported behavioral changes to a RN
- Provide total person care like Bathing, Grooming and Perineal care
- Ensuring that patients receive prompt attention
- Facilitated mobility assistance for patients requiring help with transfers or ambulation.
- Built strong relationships with clients to deliver emotional support and companionship.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Provided compassionate and patient-focused care to cultivate well-being.
Sales Manager
ShopRite
Lagos,Nigeria
08.2023 - 12.2023
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
Medical Receptionist
Federal Medical Centre
Owerri, Imo State, Nigeria
02.2022 - 12.2022
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Optimized appointment scheduling to maximize doctor availability.
- Enhanced team collaboration by organizing regular staff meetings to address office needs.
- Enhanced patient experience by maintaining clean, organized reception area.
- Supported positive patient experience by offering assistance with filling out health forms.
Education
Personal Worker Support
Algonquin College
Ottawa, ON06-2025
Skills
- Patient Positioning
- Quality Assurance
- Observation Documentation
- Valid first/CPR
- Teamwork
- Personal hygiene assistance
- Compassionate care
- Clinical documentation
- Disability care
- ADL assistance
- Respectful and compassionate
Timeline
Personal Support Worker
St Patricks Home
11.2024 - 12.2024
Sales Manager
ShopRite
08.2023 - 12.2023
Medical Receptionist
Federal Medical Centre
02.2022 - 12.2022
Personal Worker Support
Algonquin College