MIRACLE IFEOLUWA

Conduct thorough analysis of restaurant operations, including workflow analysis, cost-benefit analysis, and gap analysis

- Collaborate with stakeholders to gather and document detailed business requirements for system upgrades and enhancements

- Lead the redesign of business processes to improve efficiency and streamline operations

- Facilitate user acceptance testing (UAT) on updated modules, ensuring effective staff transition through comprehensive training

- Work with cross-functional teams to align business rules and requirements with organizational goals and industry standards

- Utilize Agile methodologies such as Scrum and Kanban to manage projects and drive continuous improvement

- Provide insights and recommendations for process optimization and business process improvement

- Communicate effectively with business stakeholders and technical teams to ensure alignment and successful project execution

- Utilize Salesforce to analyze customer data, track sales performance, and optimize marketing strategies for restaurant operations

- Stay current on industry trends and best practices in restaurant operations and technology

• Facilitated seamless process improvements in logistics operations with DHL supply chain and technology teams
• Collaborated with cross-functional teams to gather and document detailed business requirements
• Implemented system upgrades, enhancing efficiency in tracking and delivery processes
• Conducted thorough data analysis to identify areas for optimization and cost reduction
• Played a key role in the design and execution of user acceptance testing (UAT)
• Provided insights and recommendations for continuous improvement in business processes
• Maintained effective communication channels between business stakeholders and technical teams
• Collaborated with Project Manager and Technical team in executing digital automation projects against systems such as SAP Ariba, Salesforce and Netsuite
• Deployed RPA scripts globally, enhancing operational efficiency on a large scale
• Analyzed business processes, identified problem areas, and defined automation requirements.

• Collaborated closely together with the NSLSC (National Student Loans Service Centre) and handled calls from potential and existing student loan borrowers to improve operational efficiency, streamline workflows
• Acted as a primary point of contact for educating and assisting students and Educational Institutions with loan eligibility, complaints and resolving any concerns on system implementation.
• Communicate effectively with stakeholders, technical teams, and management to ensure alignment of business goals, requirements, and project deliverables.
• Partnered with cross-functional teams to craft and align product roadmaps with sales priorities, ensuring strategic cohesion
• Facilitate user acceptance testing (UAT) for system upgrades and enhancements, ensuring seamless integration and effective staff training at David and Henderson and the National Student Loan Service Centre.
• Played a key role in shaping foundational business and technical requirements documentation
• Identified system changes stemming from redesigns and effectively communicated these transformations to relevant teams
• Supported end-user testing and meticulously reviewed test results, ensuring precise alignment with specifications and requirements.