MIRACLE CHIGBOGU
Kitchener
Summary
Compassionate healthcare professiona in social services field, known for high productivity and efficiency in task completion. Skilled in client assessment, case management, and crisis intervention. Excel at communication, empathy, and problem-solving to support diverse populations effectively and adept at maintaining accurate records and fostering open communication to promote client independence and quality of life.
Overview
4
4
years of professional experience
Work History
Part-time Behavioral Support Worker
Sunbeam community and developmental services
Kitchener
01.2025 - Current
- Assisted individuals with daily living activities and personal care needs.
- Supported clients in developing social skills and community integration.
- Implemented behavior management strategies to promote positive interactions.
- Maintained accurate documentation of client progress and activities.
- Collaborated with healthcare professionals to coordinate care plans.
- Provided emotional support and encouragement to clients during challenging times.
- Managed challenging behaviour from clients in a calm manner by utilising SMG approved de-escalation techniques.
- Assisted clients with personal care, such as showering and dressing.
- Drove and accompanied clients to appointments, shopping and special events for safety and companionship.
- Delivered one-to-one sessions focused on developing communication skills, problem solving techniques, self-confidence building.
- Administered medication according to company guidelines whilst monitoring its effectiveness.
Physician
Nigerian Navy Reference Hospital
Lagos
01.2022 - 12.2023
- Provided emergency care in critical situations promptly.
- Educated patients on procedures, treatment plans, medications and preventive measures.
- Collaborated with multidisciplinary teams to assess client needs.
- Trained staff on effective strategies for managing challenging behaviors.
- Conducted regular observations to monitor client progress and behavior changes.
- Maintained accurate records of client progress using established documentation standards.
- Collaborated with multidisciplinary teams to develop treatment strategies.
- Engaged clients in therapeutic exercises to enhance emotional well-being.
- Provided crisis intervention services when necessary.
- Participated in professional development opportunities related to behavioral health care.
- Maintained a safe environment by following all safety protocols and procedures.
- Implemented de-escalation strategies when working with agitated clients.
- Communicated regularly with interdisciplinary team members regarding client's progress or changes in condition or behavior.
Volunteer- Mental health worker
Gracehill Behavioral Health Services
Lagos
08.2021 - 12.2021
- Prepared personalized, wellness-focused meals aligned with dietary and therapeutic plans to support both physical and mental well-being.
- Maintained safe, hygienic, and low-stimulus environments, reducing incidents, enhancing emotional safety, and supporting crisis-prevention strategies.
- Facilitated therapeutic activities, grounding exercises, and supportive conversations to improve mood, orientation, and social engagement.
- Coordinated transportation to therapy, psychiatric, and medical appointments, improving treatment adherence and continuity of care.
- Delivered compassionate, trauma-informed assistance with personal care and daily living needs, fostering autonomy, dignity, and client-centred support.
Education
Ontario College Graduate Certificate (Post Graduate) - Healthcare Administration and Service Management
Conestoga College
Ontario, CanadaProfessional Degree - MBBS
Ivan Horbachevsky Ternopil National Medical University
Ternopil, UkraineHigh school diploma -
Radiance High School
Lagos, NigeriaSkills
- Medication Administration
- Care Plan Implementation
- Behavioral Support
- Computer systems knowledge
- Personal Care Assistance
- Medical Terminology
- Empathy And Compassionate Care
- Privacy And Confidentiality
- Client Advocacy
- Community Integration
- Safety Protocols
- Patient Care
- Client Engagement
- Team Collaboration
- Nutritional Planning
- Crisis Intervention
- Conflict Resolution
- Time Management
- Emotional Intelligence
- Active Listening
- Interpersonal Skills
- Care coordination
- Emotional wellness support
- Communication skills
- Verbal and written communication
- Documentation
- Client Empowerment
- First Aid & CPR/AED (Level C)
- Nonviolent Crisis Intervention (NVCI)
- Safe Management Group techniques (SMG)
- Psychology First Aid (Self-care & Caring for others)
- Food handlers certificate
- Home Support Worker certificate
Languages
- English
- French
- Ukrainian
Timeline
Part-time Behavioral Support Worker
Sunbeam community and developmental services
01.2025 - Current
Physician
Nigerian Navy Reference Hospital
01.2022 - 12.2023
Volunteer- Mental health worker
Gracehill Behavioral Health Services
08.2021 - 12.2021
Ontario College Graduate Certificate (Post Graduate) - Healthcare Administration and Service Management
Conestoga College
Professional Degree - MBBS
Ivan Horbachevsky Ternopil National Medical University
High school diploma -
Radiance High School