Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Miracle Assam

London

Summary

Dependable and detail-oriented professional adept at quickly identifying and resolving operational issues, implementing new processes and providing exemplary customer service. Possesses excellent organizational, problem-solving, and communication skills.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Front-End Operations Associate

NoFrills
02.2023 - Current
  • Oversee daily customer-facing operations, ensuring smooth front-end workflow and client satisfaction.
  • Coordinate with internal departments to address customer complaints and ensure timely resolutions.
  • Maintain orderly and secure entry and exit procedures, contributing to the overall safety and efficiency of the facility.
  • Train and supervise a team of 3+ cashiers and customer service staff, improving service speed by 20%.
  • Support administrative reporting, record updates, and logistics planning, skills later applied in building oversight roles.
  • Monitor cleanliness, lighting, and functional conditions at entry points, ensuring an inviting environment for patrons.

Building Manager

Uspace Real Estate
06.2020 - 06.2023
  • Coached entire building staff to promote optimal team dynamics while encouraging positive working environment.
  • Directed financial operations for building to maintain optimal budget targets.
  • Coordinated all maintenance activities, reducing service response times by 35%.
  • Oversaw vendor contracts and procurement, ensuring value-driven and timely service delivery.
  • Conducted regular safety inspections, ensuring 100% compliance with local building codes.
  • Handled tenant concerns and disputes with a 95% satisfaction resolution rate.

Facility Supervisor

UrimHaven Apartments
05.2018 - 04.2020
  • Directed vendors, facilities staff, and service providers as required to create efficient and non-disruptive work environment.
  • Maintained physical condition of facilities, applying available resources and personnel to achieve safe, clean, and functional environment.
  • Scheduled and executed routine inspections, minimizing emergency repair costs by 25%.
  • Maintained accurate logs for equipment servicing and compliance certifications.
  • Assisted in lease enforcement and collaborated with the property team for rent collections.

Education

PGCert, Operations Management

Fanshawe College
London
04-2025

PGCert, Project Management

Fanshawe College
London
04-2024

Bachelor of Science - Economics

University of Uyo
Uyo, Nigeria
05-2019

Skills

  • Facility maintenance management
  • Tenant relations management
  • Vendor coordination
  • Health and safety regulations adherence
  • Operational Planning & Budget Management
  • Verbal and written communication

Certification

Certified Scrum Master, Google Data Analytics, WHMIS, CPR/AED Level C

Timeline

Front-End Operations Associate

NoFrills
02.2023 - Current

Building Manager

Uspace Real Estate
06.2020 - 06.2023

Facility Supervisor

UrimHaven Apartments
05.2018 - 04.2020

PGCert, Operations Management

Fanshawe College

PGCert, Project Management

Fanshawe College

Bachelor of Science - Economics

University of Uyo
Miracle Assam