Miracle Assam
London
Summary
Dependable and detail-oriented professional adept at quickly identifying and resolving operational issues, implementing new processes and providing exemplary customer service. Possesses excellent organizational, problem-solving, and communication skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Front-End Operations Associate
NoFrills
02.2023 - Current
- Oversee daily customer-facing operations, ensuring smooth front-end workflow and client satisfaction.
- Coordinate with internal departments to address customer complaints and ensure timely resolutions.
- Maintain orderly and secure entry and exit procedures, contributing to the overall safety and efficiency of the facility.
- Train and supervise a team of 3+ cashiers and customer service staff, improving service speed by 20%.
- Support administrative reporting, record updates, and logistics planning, skills later applied in building oversight roles.
- Monitor cleanliness, lighting, and functional conditions at entry points, ensuring an inviting environment for patrons.
Building Manager
Uspace Real Estate
06.2020 - 06.2023
- Coached entire building staff to promote optimal team dynamics while encouraging positive working environment.
- Directed financial operations for building to maintain optimal budget targets.
- Coordinated all maintenance activities, reducing service response times by 35%.
- Oversaw vendor contracts and procurement, ensuring value-driven and timely service delivery.
- Conducted regular safety inspections, ensuring 100% compliance with local building codes.
- Handled tenant concerns and disputes with a 95% satisfaction resolution rate.
Facility Supervisor
UrimHaven Apartments
05.2018 - 04.2020
- Directed vendors, facilities staff, and service providers as required to create efficient and non-disruptive work environment.
- Maintained physical condition of facilities, applying available resources and personnel to achieve safe, clean, and functional environment.
- Scheduled and executed routine inspections, minimizing emergency repair costs by 25%.
- Maintained accurate logs for equipment servicing and compliance certifications.
- Assisted in lease enforcement and collaborated with the property team for rent collections.
Education
PGCert, Operations Management
Fanshawe College
London04-2025
PGCert, Project Management
Fanshawe College
London04-2024
Bachelor of Science - Economics
University of Uyo
Uyo, Nigeria05-2019
Skills
- Facility maintenance management
- Tenant relations management
- Vendor coordination
- Health and safety regulations adherence
- Operational Planning & Budget Management
- Verbal and written communication
Certification
Certified Scrum Master, Google Data Analytics, WHMIS, CPR/AED Level C
Timeline
Front-End Operations Associate
NoFrills
02.2023 - Current
Building Manager
Uspace Real Estate
06.2020 - 06.2023
Facility Supervisor
UrimHaven Apartments
05.2018 - 04.2020
PGCert, Operations Management
Fanshawe College
PGCert, Project Management
Fanshawe College
Bachelor of Science - Economics
University of Uyo
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