Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
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Miracle Anyim

Miracle Anyim

Toronto,ON

Summary

I am a highly-motivated, passionate, energetic and commercially-focused team worker who understands how paramount excellent customer service is to the success of a business.

Proficient Customer service/Administrative assistant with over 5+ years of work experience. I have developed excellent communication and interpersonal skills, which means i will consistently be a positive role model for your products, services, and brand.

I specialize in providing information to the public, addressing customer complaints, preparing and maintaining records, optimal assistant, and performing other duties as required by the management.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Customer Service/Administrative Assistant

Domineum Blockchain Solution
London
11.2020 - 03.2024
  • Created reports on customer feedback surveys and provided recommendations for improvement.
  • Maintained database of customer information including contact details and purchase histories.
  • Conducted follow-up calls to verify delivery status or obtain additional information from customers.
  • Performed general office duties such as data entry, photocopying, scanning documents, answering phones.
  • Responded to customer complaints in an efficient and professional manner.
  • Analyzed customer needs to provide appropriate advice or assistance.
  • Solved complex problems with creative solutions while ensuring customer satisfaction.
  • Created spreadsheets in Microsoft Excel for record-keeping and reporting.
  • Coordinated executive schedules, appointments, and travel arrangements.
  • Handled incoming phone calls and directed them appropriately.
  • Monitored office supplies inventory and placed orders when needed.
  • Performed data entry tasks to ensure record accuracy.

Customer Service Cashier

Shoprite
Lagos, Nigeria
03.2019 - 10.2020
  • Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
  • Organized items purchased by customers according to their type or size for easy retrieval during checkout.
  • Informed customers about product pricing and answered questions regarding products and services available in the store.
  • Provided excellent customer service by helping customers locate items they were looking for.
  • Resolved customer complaints in a professional manner.
  • Provided information on company policies, warranties, guarantees, financing options and other related matters.
  • Assisted co-workers with tasks as needed to ensure smooth operations of the store.
  • Answered incoming phone calls from customers regarding product availability or store locations.
  • Maintained current knowledge of store promotions to highlight sales to customers.

Education

BBA - Business Administration

Madras Christain College
Chennai, India
10-2018

Associate of Arts - Human Resource Management

Madras Christian College
Chennai, India
06-2015

Associate of Science - Psychology

Nnamdi Azikiwe University
Anambra, Nigeria
07-2014

High School Diploma -

Learning Field International, Secondary School
Anambra, Nigeria
06-2011

Skills

  • Great Communication Skill
  • Product Knowledge
  • Phone Etiquette
  • Detail-oriented
  • Active Listening
  • Documentation
  • Confidentiality
  • Problem-Solving
  • Time Management
  • Interpersonal skills
  • Microsoft Office expertise
  • Records Management
  • Customer Relationship Management (CRM)
  • Administrative Support

Certification

IBM Data Analyst Professional Certification, 2024

Data Analysis - New Horizon IT Training, 2023

Internet and core computing - New Horizon IT Training, 2022

Administrative support - Alison 2021

Customer Service Skills - Alison 2020

References

References available upon request.

Timeline

Customer Service/Administrative Assistant

Domineum Blockchain Solution
11.2020 - 03.2024

Customer Service Cashier

Shoprite
03.2019 - 10.2020

BBA - Business Administration

Madras Christain College

Associate of Arts - Human Resource Management

Madras Christian College

Associate of Science - Psychology

Nnamdi Azikiwe University

High School Diploma -

Learning Field International, Secondary School

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Miracle Anyim