Miracle Akporhuarho
Winnipeg,Manitoba
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Also a Committed Warehouse leader accustomed to managing shipping and receiving operations in high-volume warehouse environments. Organized approach to monitoring materials movements with focus on safety and productivity. Performance-oriented team player with good multitasking abilities.
Overview
6
6
years of professional experience
Work History
Remote Customer Service Representative
Foundever Telecomunication
09.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided primary customer support to internal and external customers.
- Tracked customer service cases and updated service software with customer information.
- Maintained up-to-date knowledge of product and service changes.
Concession Stand Manager
Blue Bombers
01.2023 - Current
- Coordinated concession team, food preparation and storeroom operations.
- Supervised food and beverage personnel, evaluating performance and recommending improvements.
- Analyzed and controlled inventory, working with suppliers to secure cost-effective contracts.
- Participated in menu planning and food production, properly handling food surpluses and cost control.
- Motivated staff to perform at peak efficiency and quality.
- Verified prepared food met standards for quality and quantity before serving to customers.
Warehouse Worker
Express Employment
01.2022 - Current
- Loaded, unloaded, and moved material to and from storage and production areas.
- Checked packages and merchandise for damage and notified vendors.
- Performed general housekeeping and cleaning tasks.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Maintained clean, orderly work environment free of hazards.
- Assembled pallets and crates for secure transportation of materials.
Remote Customer Service Representative
Green Drop Lawn Care
03.2023 - 07.2023
- Organized and managed over 50 inbound and outbound calls per day.
- Obtain sales leads.
- To achieve client satisfaction, identify and analyze their demands
- Through open and engaging communication, build long-term connections and trust with customer accounts.
- Provide accurate, valid, and complete information using right methods/tools
- Meet sales and phone handling quotas for personal/customer service team
- Handle client concerns, providing suitable solutions and alternatives within timeframes set; follow up to confirm that issue has been resolved
- Keep track of customer interactions, handle accounts, and file paperwork
- Follow all communication protocols, rules, and standards
- Go above and above to engage consumers.
- Answered customer telephone calls promptly to avoid on-hold wait times
Restaurant University of Winnipeg
07.2022 - 02.2023
- Successfully handled restaurant Sanitation, Safety and Manitoba alcohol policies.
- Build Good customer experience
- Responsibility of cleaning up tables and dining areas, as well as tidying up any spills.
Production Line Assistant
Kitchen Craft Manufacturing
06.2022 - 12.2022
- Successfully Exceeded targeted production goals by 5% on a regular basis
- Actively stayed informed about latest sales offerings and loyalty programs
- Boxed, labeled, and transported items to support assembly operations
- Used established assembly instructions to complete jobs quickly, accurately, and with zero errors
- Performed quality checks on products at end of assembly
- Maintained and organized material and product inventory
Customer Service Specialist
Mexico Intl Foods
01.2020 - 01.2022
- Applied problem-solving skills to resolve customer inquiries and disputes and escalate using appropriate channels when necessary
- Answered approximately 200 incoming calls daily utilizing a courteous and professional manner to collect information and identify customer needs
- Meticulously handled POS system transactions to ensure seamless and accurate cashflow
- Collaborated with store manager and 15+ employees to serve 100+ customers daily
- Regularly ensured all shelves and displays were properly stocked in a neat and orderly fashion
- Used ESL systems to survey and maintain the proper labeling of over 3,000 items of inventory.
Sales & Operations Associate
Lynjoma Collections
01.2018 - 12.2020
- Successfully Exceeded targeted sales goals by 10% on regular basis
- Utilized organizational skills to track weekly inventory, while handling over $ 5,000 in daily transactions
- Provided administrative support by implementing data entry functions whilst maintaining complex database
- Facilitated exceptional client service via remote communication
- Actively stayed informed about latest sales offerings and loyalty programs
- Compiled data, open order reports, daily late lines and other information to support meetings and research activities.
- Assessed customer needs and utilized suggestive selling techniques to drive sales
- Solved customer challenges by offering relevant products and services
- Informed customers of promotions to increase sales productivity and volume
Education
Bachelor of Science - Applied Computer Science
University of Winnipeg
Winnipeg, MB04.2025
Skills
- Microsoft Word, Excel, PowerPoint, Outlook
- Google Suit, Google Analytics
- Adobe, Mac OS, Salesforce
- Budgeting, Forecasting, reconciliation
- Email Marketing, Print advertising, Social media marketing
- Business Development, Lead generation, Business negotiations
- Team Collaboration, Critical thinking, Verbal communication
- Expense reporting, Client relations, Written communications
- Data Analysis, inventory Management
- Work Orders
- Customer Orders
- Assembly Line Operations
Timeline
Remote Customer Service Representative
Foundever Telecomunication
09.2023 - Current
Remote Customer Service Representative
Green Drop Lawn Care
03.2023 - 07.2023
Concession Stand Manager
Blue Bombers
01.2023 - Current
Restaurant University of Winnipeg
07.2022 - 02.2023
Production Line Assistant
Kitchen Craft Manufacturing
06.2022 - 12.2022
Warehouse Worker
Express Employment
01.2022 - Current
Customer Service Specialist
Mexico Intl Foods
01.2020 - 01.2022
Sales & Operations Associate
Lynjoma Collections
01.2018 - 12.2020
Bachelor of Science - Applied Computer Science
University of Winnipeg
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