Mirabelle Hayward
Sherwood Park,Canada
Summary
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
10
10
years of professional experience
Work History
CUSTOMER CARE REPRESENTATIVE
Amplifon
Sherwood Park, AB
07.2022 - 10.2024
- Organized appointments, client care, and purchases.
- Placed new customer orders and scheduled appointments.
- Managed invoicing, accounts receivables, and insurance claims.
- Handled multiple incoming calls, emails, and walk-in questions; supplies; sales; and hearing aid repairs and cleaning.
- Worked with the sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Send and received calls/emails to/from insurance companies and approvals from third party, government agency, and private insurers for the process of devices and forms.
- Help educate clients on repair procedures, knowledge on devices, and accessories.
- Work with various systems and software.
- Answered customer inquiries over the phone and via email.
- Provided accurate, valid, and complete information to customers.
- Resolved customer complaints promptly and professionally.
ACCOUNT SPECIALIST
Lifetouch Canada
Edmonton, AB
09.2021 - 07.2022
- Set up new customer accounts and updated existing profiles with latest information
- Completed routine and complex account updates to resolve problems
- Placed new customer orders and scheduled appointments
- Worked independently with minimal supervision
- Prioritized tasks and projects to meet tight deadlines
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas
- Managed over 250 accounts worth 4 million dollars
- Completed call reports, paperwork and on-going personal training by required deadlines
- Completed daily outbound calls, up to eight hours per day
- Coordinated with photographers, printing and production departments for timely scheduling, delivery of products and problem-solving issues
SALES ASSOCIATE
Leon's Furniture
Edmonton, AB
06.2019 - 09.2021
- Provided positive first impressions to welcome existing, new and potential customers
- Helped customers locate products and checked store system for merchandise at other sites
- Engaged with customers to effectively build rapport and lasting relationships
- Increased sales by offering advice on purchases and promoting additional products
- Managed monthly top 10 agent in sales and was able to be a part of becoming the #1 in sales in Canada for the year 2020
- Processed product returns and assisted customers with other selections
- Completed orders and organized product deliveries to meet customer timetables
- Tracked stock using company inventory management software
ENVIRONMENTAL DIETARY ASSOCIATE
Eastern Health
Clarenville, NL
04.2015 - 12.2019
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
- Carried out day-day-day duties accurately and efficiently
- Worked flexible hours; night, weekend, and holiday shifts
- Flexible with last minute scheduling and changes to working areas that consisted of environmental and dietary departments
- Prepared all meals and delivery for patients, cleaned all aspects of of trays, utensils, cooking pots and kitchen
Education
Medical Administrator -
College of North Atlantic
Medical Laboratory Assistant -
Everest College
High School Diploma -
Banting Memorial District High School
Skills
- Accounts receivable and payable
- Scheduling Appointments
- Organizational skills
- Oral and written communications
- Time management
- Experienced in arranging bills, payments, and receipts, updating personal accounts, work orders, and scheduling
- Implements professional development and training
- Analytical and creative thinking
- Works well under pressure
Timeline
CUSTOMER CARE REPRESENTATIVE
Amplifon
07.2022 - 10.2024
ACCOUNT SPECIALIST
Lifetouch Canada
09.2021 - 07.2022
SALES ASSOCIATE
Leon's Furniture
06.2019 - 09.2021
ENVIRONMENTAL DIETARY ASSOCIATE
Eastern Health
04.2015 - 12.2019
Medical Administrator -
College of North Atlantic
Medical Laboratory Assistant -
Everest College
High School Diploma -
Banting Memorial District High School
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