Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mira Kim

Summary

Dedicated and result-driven Operations professional with 9 years of experience in manufacturing environment. Successful in managing workflow and complete day-to-day operations through exceptional planning, effective communication and problem solving abilities. Collaborative leader skilled at developing high performing teams and leading and motivating to achieve company goals. Well organized and meticulous, bringing solid understanding of bushiness management, committed to positively impact company success.

Overview

9
9
years of professional experience

Work History

Operations Manager

Flexalighting North America
06.2019 - Current
  • Oversee day-to-day operations of various departments, such as customer service, production and logistics, ensuring operational quality and efficiency.
  • Analyze and improve organizational process and workflow for higher efficiency and to help company evolve and grow significantly every year.
  • Manage purchase orders, inventory and overall supply chain operations to achieve timely and accurate delivery of raw and finished goods.
  • Lead hiring and training of new hires to fulfill business requirements;
  • Set, enforce, and optimize internal policies to drive smooth operations and to maintain company culture and overall employee engagement.
  • Develop and cultivate lasting relationships with external vendors and partners to support business growth.
  • In charge of maintaining accurate records of all entries in Quickbooks related to inventory, COGS, sales activities, etc., to prepare quarterly financial documents .


Customer Service Manager

DLC LumiSheet (now Omnify)
04.2014 - 04.2019
  • Led a team of 8-10 customer service representatives and estimators; assumed ownership over team productivity and managed workflow to exceed quality service goals.
  • Used industry expertise, customer service skills and problem solving abilities to resolve customer concerns while maintaining customer satisfaction and loyalty.
  • Trained new employees and regularly mentored team members on performance-oriented strategies and customer service techniques.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Successfully supported senior managers and other departments such as sales and production by effective communicating priorities and potential issues.
  • Took integral part in introducing ERP system and work closely with IT department to ensure smooth transition and continuous updates required for efficient operations.

Education

Bachelor of Commerce - Management

University of Toronto
Toronto, ON
04.2013

Skills

  • Operations Management
  • Warehouse Operations
  • Productivity Improvement
  • Workflow Planning
  • Process Improvement
  • Inventory Control
  • Purchasing and Procurement
  • Customer Relationship Management
  • Project Management
  • Team Leadership

Timeline

Operations Manager

Flexalighting North America
06.2019 - Current

Customer Service Manager

DLC LumiSheet (now Omnify)
04.2014 - 04.2019

Bachelor of Commerce - Management

University of Toronto

Similar Profiles

CREATE PROFILE
Mira Kim