Overview
Work History
Education
Skills
Training And Certificates
Certification
Timeline
Generic

Mira Jagota

Collingwood

Overview

4
4
years of professional experience
1
1
Certification

Work History

Operations Manager

St Louis Bar & Grill
04.2024 - Current
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Interacted well with customers to build connections and nurture relationships.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Collaborated with kitchen staff to streamline order preparation processes, reducing wait times for customers.
  • Managed all aspects of restaurant's social media presence, enhancing brand awareness online.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Developed unique events and special promotions to drive sales.

Meal Advisor/Store Associate

M&M Food Market
04.2023 - 02.2024
  • Managed daily store operations during opening and closing shifts.
  • Selling and educating customers on product
  • Executed transactions efficiently using advanced POS system.
  • Organized and replenished inventory

Kitchen Supervisor

Mansfield Ski Club
11.2020 - 04.2023
  • Managed daily kitchen operations by efficiently opening and closing facilities.
  • Prepared food for the day
  • Contributed to the effective management of event operations.
  • Managed and resolved customer complaints.
  • Ensured accurate operation of POS system during opening and closing shifts.
  • Conducted training sessions for new employees in the kitchen.
  • Controlled food costs and managed inventory.
  • Maintained high sanitation standards through routine cleaning protocols and adherence to health regulations.
  • Promoted a positive work environment by fostering open communication and resolving conflicts in a timely manner.
  • Reduced food waste through effective inventory management and menu planning.

Sales Associate

La Vie En Rose
03.2022 - 11.2022
  • Increased sales by educating customers about products.
  • Provided support to cashiers proficiently using POS systems.
  • Priced and stocked new product
  • Supported visual checks to uphold store presentation standards.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Built relationships with customers to encourage repeat business.

Kitchen Supervisor

Montana’s
05.2021 - 07.2022
  • Opened and closed kitchen and restaurant regularly
  • Ran, served and expedited food to customers to keep wait times low during busy hours
  • Supervised kitchen and trained new staff members
  • Resolved customer complaints on floor
  • Successfully completed parties of 20 plus alone
  • Answered phone to complete takeout and delivery orders
  • Maintained COVID-19 protocols

Kitchen Supervisor

Mansfield Ski Club
11.2021 - 04.2022
  • Opening and closing kitchen daily
  • Prepared food for the day
  • Worked and helped manage banquet events
  • Resolved customer complaints
  • Opening and closing cafeteria till (POS system)
  • Supervised kitchen staff and trained new staff members
  • Often worked alone during breakfast and lunch rushes

Education

Pre Health Sciences Pathway to Certificates and Diplomas -

Fleming College
Peterborough, ON
04.2023

High School -

Banting Memorial High School
Alliston, ON
06.2021

Skills

  • Communication
  • Leadership
  • Organization
  • Problem solving
  • Self management
  • Customer service
  • Multitasking
  • Management
  • Experienced with Microsoft programs
  • Attention to detail
  • Operations management
  • Staff training
  • Inventory management

Training And Certificates

  • Class G2 License, 2021
  • Positive Space Training, 2022
  • WHMIS, 2022
  • ADOA (Accessibility for Ontarians with Disabilities Act) Training, 2023

Certification

Smart Serve (2024)

Food Handlers (2025)

WHMIS (2022)

ADOA (2023)

Timeline

Operations Manager

St Louis Bar & Grill
04.2024 - Current

Meal Advisor/Store Associate

M&M Food Market
04.2023 - 02.2024

Sales Associate

La Vie En Rose
03.2022 - 11.2022

Kitchen Supervisor

Mansfield Ski Club
11.2021 - 04.2022

Kitchen Supervisor

Montana’s
05.2021 - 07.2022

Kitchen Supervisor

Mansfield Ski Club
11.2020 - 04.2023

Pre Health Sciences Pathway to Certificates and Diplomas -

Fleming College

High School -

Banting Memorial High School

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Mira Jagota