Mira Jagota
Collingwood
Overview
4
4
years of professional experience
1
1
Certification
Work History
Operations Manager
St Louis Bar & Grill
04.2024 - Current
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Interacted well with customers to build connections and nurture relationships.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Collaborated with kitchen staff to streamline order preparation processes, reducing wait times for customers.
- Managed all aspects of restaurant's social media presence, enhancing brand awareness online.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Developed unique events and special promotions to drive sales.
Meal Advisor/Store Associate
M&M Food Market
04.2023 - 02.2024
- Managed daily store operations during opening and closing shifts.
- Selling and educating customers on product
- Executed transactions efficiently using advanced POS system.
- Organized and replenished inventory
Kitchen Supervisor
Mansfield Ski Club
11.2020 - 04.2023
- Managed daily kitchen operations by efficiently opening and closing facilities.
- Prepared food for the day
- Contributed to the effective management of event operations.
- Managed and resolved customer complaints.
- Ensured accurate operation of POS system during opening and closing shifts.
- Conducted training sessions for new employees in the kitchen.
- Controlled food costs and managed inventory.
- Maintained high sanitation standards through routine cleaning protocols and adherence to health regulations.
- Promoted a positive work environment by fostering open communication and resolving conflicts in a timely manner.
- Reduced food waste through effective inventory management and menu planning.
Sales Associate
La Vie En Rose
03.2022 - 11.2022
- Increased sales by educating customers about products.
- Provided support to cashiers proficiently using POS systems.
- Priced and stocked new product
- Supported visual checks to uphold store presentation standards.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
Kitchen Supervisor
Montana’s
05.2021 - 07.2022
- Opened and closed kitchen and restaurant regularly
- Ran, served and expedited food to customers to keep wait times low during busy hours
- Supervised kitchen and trained new staff members
- Resolved customer complaints on floor
- Successfully completed parties of 20 plus alone
- Answered phone to complete takeout and delivery orders
- Maintained COVID-19 protocols
Kitchen Supervisor
Mansfield Ski Club
11.2021 - 04.2022
- Opening and closing kitchen daily
- Prepared food for the day
- Worked and helped manage banquet events
- Resolved customer complaints
- Opening and closing cafeteria till (POS system)
- Supervised kitchen staff and trained new staff members
- Often worked alone during breakfast and lunch rushes
Education
Pre Health Sciences Pathway to Certificates and Diplomas -
Fleming College
Peterborough, ON04.2023
High School -
Banting Memorial High School
Alliston, ON06.2021
Skills
- Communication
- Leadership
- Organization
- Problem solving
- Self management
- Customer service
- Multitasking
- Management
- Experienced with Microsoft programs
- Attention to detail
- Operations management
- Staff training
- Inventory management
Training And Certificates
- Class G2 License, 2021
- Positive Space Training, 2022
- WHMIS, 2022
- ADOA (Accessibility for Ontarians with Disabilities Act) Training, 2023
Certification
Smart Serve (2024)
Food Handlers (2025)
WHMIS (2022)
ADOA (2023)
Timeline
Operations Manager
St Louis Bar & Grill
04.2024 - Current
Meal Advisor/Store Associate
M&M Food Market
04.2023 - 02.2024
Sales Associate
La Vie En Rose
03.2022 - 11.2022
Kitchen Supervisor
Mansfield Ski Club
11.2021 - 04.2022
Kitchen Supervisor
Montana’s
05.2021 - 07.2022
Kitchen Supervisor
Mansfield Ski Club
11.2020 - 04.2023
Pre Health Sciences Pathway to Certificates and Diplomas -
Fleming College
High School -
Banting Memorial High School