Mira Barbara
Montreal
Summary
Motivated professional well-versed in building productive relationships, resolving complex issues and winning customer loyalty. Brings 8 year background maintaining customer satisfaction and contributing to company success.
Detail-oriented, organized and meticulous employee. Works at face pace to meet tight deadlines. Enthusiastic team player ready to contribute to success.
Proud mother, experienced in providing comprehensive physical and emotional care to individuals.
Overview
10
10
years of professional experience
Work History
Photographer
ANGELA CAMPANELLI
03.2014 - Current
- Photographed high-quality images for various print and digital projects.
- Edited, toned, captioned, and uploaded photographs for publication.
- Took photos from different angles and perspectives to capture perfect images.
- Digitally edited photos to enhance appearance.
- Captured stunning images for variety of projects.
- Created photo albums, layouts for clients including editing and printing.
- Inspected proofs to verify quality and determine needed adjustments and retouches.
Customer Service Manager
ANGELA CAMPANELLI
06.2015 - Current
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Followed through with client requests to resolve problems.
- Created and reviewed invoices to confirm accuracy.
- Scheduled and booked appointments for shoots.
- Kept accurate records to document customer service actions and discussions.
Social Media Manager
ORIENT EXPRESS
11.2021 - Current
- Increased customer engagement through social media.
- Designed and implemented social media strategies to align with business goals.
- Created and implemented impactful strategies to increase company brand awareness and engagement.
- Photographed each item of the drink/food menu.
Art Director/Social Media Manager
HYPNOTIC LTD Record Label
02.2021 - Current
- Implemented artistic vision.
- Designed visual models meeting both aesthetic and technical criteria: Web, Instagram, Facebook.
- Made collateral to support various marketing campaigns and visually communicate concepts.
- Enforced uniform style guide for project consistency across contributors.
- Worked as graphic designer, photographer and production coordinator to develop content.
Event Planner
HYPNOTIC LTD
07.2019 - Current
- Coordinated schedules and timelines for events.
- Coordinated with participating vendors during event planning.
- Performed event coordination for larger parties and gatherings.
- Conferred with event staff at event site to coordinate details.
- Brainstormed and implemented creative event concepts and themes.
- Designed concepts (Visual) for each event made.
Photographer
FRANCA SORRENTI
05.2017 - Current
- Collaborated with other photographers and videographers to capture special events.
- Shot photographs in controlled lab, field, and remote environments.
- Digitally edited photos to enhance appearance.
Artist Manager
OHM HOURANI
10.2019 - 02.2022
- Managed portfolio of developing and established accounts to provide clients with strategic guidance.
- Supported artist goals with corresponding action plans and timelines.
- Set realistic expectations with clients to consistently deliver on expectations.
- Established strong relationships to partner with and navigate artists with wide range of personality types.
- Assisted clients with developing personal brand and public image.
- Confirmed smooth operations between clients and talent by acting as liaison.
- Negotiated with managers, promoters and union officials regarding client contractual rights and obligations.
- Managed business and financial affairs for clients such as arranging travel and lodging, selling tickets and directing marketing and advertising activities.
Education
Post-Degree Certificate - Event Management
Algonquin College
Ottawa, ON10.2013
Bachelor of Arts - Communication Arts (Cinematography)
Université Saint Joseph
Beirut, LB05.2012
Skills
- Planning and Producing Shows
- Customer Relations
- Time Management
- Critical Thinking
- Attention To Detail
- Data Entry
- Scheduling
- Phone and Email Etiquette
- Photoshop, Lightroom Software Proficiency
- Ableton Live (Music Production: As artist name: Duchesse)
- Verbal and Written communication: English, French, Arabic
Languages
English
Native or Bilingual
French
Native or Bilingual
Arabic
Native or Bilingual
Timeline
Social Media Manager
ORIENT EXPRESS
11.2021 - Current
Art Director/Social Media Manager
HYPNOTIC LTD Record Label
02.2021 - Current
Artist Manager
OHM HOURANI
10.2019 - 02.2022
Event Planner
HYPNOTIC LTD
07.2019 - Current
Photographer
FRANCA SORRENTI
05.2017 - Current
Customer Service Manager
ANGELA CAMPANELLI
06.2015 - Current
Photographer
ANGELA CAMPANELLI
03.2014 - Current
Post-Degree Certificate - Event Management
Algonquin College
Bachelor of Arts - Communication Arts (Cinematography)
Université Saint Joseph
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