MIR MAAZ SIDDIQUI
Edmonton,AB
Summary
Compassionate and dedicated professional with extensive experience in customer service, physiotherapy assistance, and rehabilitation support. Skilled in building strong stakeholder relationships, collaborating on recovery plans, and delivering high-quality service. Demonstrated ability to effectively communicate, think critically, and negotiate solutions to complex issues. Passionate about helping individuals regain functionality and supporting their return-to-work process.
Overview
8
8
years of professional experience
Work History
Injury Case Coordinator
Lifemark Sports Institute
Edmonton, AB, Canada
12.2024 - 02.2025
- Case management & coordination: Managed and coordinated injury cases, ensuring seamless communication between patients, healthcare providers, employers
- Patient Assessment & Support: Conducted initial patient intake, gathered medical history, and collaborated with physicians to track treatment progress
- Stakeholder Communication: Acted as a liaison between patients, medical professionals, ensuring all parties were informed and aligned on recovery plans
- Documentation & Reporting: Maintained accurate case files, medical reports, and progress notes, ensuring compliance with healthcare
- Patient Education: Educated patients on rehabilitation plans, injury prevention strategies, and treatment adherence to promote faster recovery
- Problem-Solving & Conflict Resolution: Addressed challenges in the return-to-work process, negotiating solutions to ensure fair and timely resolutions
Retail Store Manager
Mobile Care c/o Skinzia Inc.
Edmonton, AB, Canada
03.2017 - 05.2024
- Delivered high-level customer service, addressing inquiries and resolving issues with professionalism and empathy
- Built and maintained strong customer relationships, fostering loyalty and trust while promoting company services
- Managed multiple customer accounts, ensuring timely follow-ups and issue resolution
- Collaborated with team members to improve service delivery and implement creative solutions for enhanced customer satisfaction
Physiotherapy Assistant
Coronation Physiotherapy
Edmonton, AB, Canada
06.2022 - 10.2022
- Assisted physiotherapists and patients in implementing individualized rehabilitation plans for safe recovery
- Provided clear patient education on treatment plans, addressing concerns with empathy and understanding
- Monitored patient progress, relaying findings to medical providers for treatment adjustments
- Assisted in assessing workplace injuries, supporting patients with wage replacement benefits
- Maintained organized records in compliance with healthcare policies and standards
Education
Diploma - Kinesiology
College of New Caledonia
Prince George, BCBachelor's - Physical Therapy
Deccan College of Physiotherapy
HyderabadSkills
- Patient Education
- Monitoring Patient Progress
- Workplace Injury Assessment
- Record Keeping
- Stakeholder Engagement
- Communication
- Problem Solving
- Customer Service
- Policy Application
- Negotiation & Conflict Resolution
- Multitasking & Organization
Languages
English
Hindi
Timeline
Injury Case Coordinator
Lifemark Sports Institute
12.2024 - 02.2025
Physiotherapy Assistant
Coronation Physiotherapy
06.2022 - 10.2022
Retail Store Manager
Mobile Care c/o Skinzia Inc.
03.2017 - 05.2024
Diploma - Kinesiology
College of New Caledonia
Bachelor's - Physical Therapy
Deccan College of Physiotherapy