Mir Iqbal
Toronto,Canada
Summary
Field Service Engineer with 4 years of experience in diagnosing and repairing complex mechanical, electrical, and electronic systems, often under time constraints. Providing technical support and training to customers on how to operate and maintain their equipment effectively.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Second Line Field Service Engineer
Diebold Nixdorf
11.2022 - Current
- Streamlined processes and improved customer satisfaction by becoming trained on DN Series, Cineo, Opteva, Diebold Series, and Cash Recycler Unit 6040
- Efficiently handled 300+ troubleshooting calls for major banks, leading to increased customer trust and loyalty
- Streamlined-troubleshooting process for Vista and Pro base Software, resulting in 20% faster issue resolution
- Proactively communicated with customers, resulting in 10% reduction in complaints and improved overall customer experience
- Reduced troubleshooting time by 50% by utilizing advanced diagnostic tools, leading to faster resolution of hardware and software failures.
CAP 1 Department Manager
Walmart Canada
04.2022 - 11.2022
- Coordinated planning, scheduling, and execution of daily retail tasks for CAP 1 department, leading to 15% decrease in task completion time
- Collaborated with all levels of leadership to streamline processes and cut expenses by 15%, driving significant profit growth
- Participate in the process of purchasing merchandise and other needs, monitor shipping and coordinate deliveries, and ensure delivery schedules are met and orders are accurate
- Participation in daily safety visits and meetings, working closely with workers to ensure that no one is injured and planning the work to be done safely, and eliminating risks at the source.
Technical Presales Engineer
Genesis Solutions Ltd
09.2017 - 12.2020
- Utilized Salesforce to assist in the creation of detailed sales plans and proposals, resulting in a 25% increase in successful sales and a 10% increase in customer satisfaction
- Implemented efficient bill of materials process for kiosk and console projects, generating 5 million in sales for commercial clients
- Successfully managed ATM up-gradation, installing new windows & latest hardware, resulting in improved user experience
- Collaborated with cross-functional teams to create a compelling financial and technical proposal for armed forces' aircraft simulators worth 10 million, leading to a successful contract award
- Managed CRM and prepared RFP responses and delivered technical and sales-oriented presentations to customers, technical staff and senior management.
Education
Master of Engineering - MEng in Electrical and Computer Engineering -
University of Windsor
12.2021
Master's degree in Engineering Management - undefined
NED University of Engineering and Technology
12.2020
Bachelor of Engineering - BE in Electrical Engineering - undefined
DHA Suffa University
12.2017
Skills
Problem Solving
Customer Service
Interpersonal Communication
Installation & Maintenance
Certification
- AutoCAD, Aptech, 09/2019
- Power Distribution, Skill Development Council Karachi, 08/2017
Projects
Automatic Power Factor Correction, 09/2016
Power factor correction serves to correct low power factors by reducing the phase difference between the current and voltage at the distribution point for a company or residence. This project's goal was to make a system that will switch capacitor banks in and out of the circuit when the power factor drops below a certain point to avoid power company charges.
Timeline
Second Line Field Service Engineer
Diebold Nixdorf
11.2022 - Current
CAP 1 Department Manager
Walmart Canada
04.2022 - 11.2022
Technical Presales Engineer
Genesis Solutions Ltd
09.2017 - 12.2020
Master of Engineering - MEng in Electrical and Computer Engineering -
University of Windsor
Master's degree in Engineering Management - undefined
NED University of Engineering and Technology
Bachelor of Engineering - BE in Electrical Engineering - undefined
DHA Suffa University