Mir Farzaan Ali
Brampton,Canada
Summary
Dynamic professional with a proven track record at Scarborough Center for Healthy Communities, adept in deploying and supporting Electronic Medical Record systems with a focus on minimizing technical issues. Excelled in training staff and providing first-tier support, blending technical skills in SQL and JavaScript with strong communication abilities. Demonstrated leadership in guiding teams towards achieving project goals efficiently.
Overview
1
1
Certification
Work History
Electronic Medical Record Support
Scarborough Center for Healthy Communities
09.2021 - 12.2021
- Ensured technical and end-user issues during the deployment phase are at a minimum, and resolved quickly with the vendor (Telus Health)
- Demonstrated strong written and oral communication skills by training all SCHC staff members on the new Electronic Medical Record System (PS Suite EMR)
- Developed in-depth knowledge of features and functionalities of the PS Suite EMR system
- Assisted SCHC innovation project team in various project implementation activities (e.g
- Meeting minutes, ongoing department projects, etc.)
- Provided first-tier technical support to SCHC customers via phone, web, and or email communications
- Worked with SCHC customers to diagnose problems and escalated complex PS-Suite EMR issues to appropriate Telus Technical experts
Education
Computer Systems Techology - Software Development and Network Engineering
Sheridan College
Brampton, ON04.2027
Skills
- Azure
- AWS
- Microsoft 365 (Teams, SharePoint)
- JavaScript
- Java
- Python
- SQL
- Shell Scripting
- MongoDB
- Nodejs
Certification
CompTIA A+
Languages
English
Native or Bilingual
Timeline
Electronic Medical Record Support
Scarborough Center for Healthy Communities
09.2021 - 12.2021
CompTIA A+
Computer Systems Techology - Software Development and Network Engineering
Sheridan College
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