MINTO THOMAS
Toronto,ON
Summary
5+ years of IT industry experience spread across Business Analysis and Business Development. Complete understanding of customer relationship and IT Sales. Complete understanding of Software development life cycle processes and Agile & Waterfall Methodologies. Complete understanding of ITIL practices (change management, incident management etc.). Proficient in creating Business Requirement Document, Scope Document, Functional Requirement Document, Use Case specification Document and Requirement Traceability Matrix. Well versed in Requirement Elicitation & Prioritization, Defining Scope, Gap Analysis, Stakeholder Analysis & Management, Sprint Planning, Sprint Review, Product Backlog Management, and Change Request Management.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Business Analyst
Conduent
- Served as a sole Business Analyst for 5 Line of Business (LOB) under MetLife
- Successfully documented 10 BRDs for various modernization projects of MetLife
- I worked with the offshore development team working from the USA and acted as a single point of contact to coordinate between MetLife and the development team
- I worked on the ServiceNow tool to create and manage change requests, incidents, and deployments in the production environment.
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Collaborated with stakeholders to define project objectives and criteria.
Business Analyst
Conduent
06.2022 - 09.2023
- Documented 7 BRDs to capture functional requirements received from strategic business units
- Coordinated with developers and testers to complete the implementation of features
- Served as a single point of contact to provide the status update to Conduent Management on Ally's progress
- Conducted Meetings with the Scrum team to track the progress of implementation of various tasks
- Worked closely with Delivery Manager and the Scrum team to ensure the project was completed on time on a strict deadline
- Managed 20+ deployments to ensure the features are implemented in the product as per the client's requirements
- Worked with Server team and Operation team to set up Beta and UAT environment servers.
Lead Client Relationship Specialist
Objectwin Technology
01.2022 - 05.2022
Education
Master's in Project Management -
Northeastern University
Toronto, OntarioB. Tech in Electronics and Communication Engineering -
Christ University
Bangalore, IndiaSkills
- Market Research
- BRD FRD FSD SRS
- Customer Relationship
- Requirement Elicitation & Gathering
- Epics
- User Stories
- Agile & Waterfall Methodologies
- Gap Analysis
- Customer Service Experience
- Change Strategy
- Stakeholder Management
- Release planning
- Scrum- Agile
- Client Negotiation
- Technical Writing
- SQL
- Scope management
- Use Case
- Monitor KPI
- ServiceNow
- Visio
- JIRA
- MS Excel
- MYSQL
- MS Office
- CRM-ZOHO
- SCOUT RFP
- Microsoft Outlook
Certification
- Certified Agile Business Analyst from IIBA regulatory institute, TrainSmart Academy
- Scrum Foundation Professional Certificate, Certiprof
- Practical Approach on Basic concepts of SQL, Sololearn
- Business Analyst Masterclass, Udemy
- Excel Essential Training, LinkedIn Learning
- Successful Negotiation: Essential Strategies and Skills, LinkedIn Learning
Accomplishments
- Awarded as Best Performer, July 2019
- Awarded for Best Sales Presentation, July 2021
Timeline
Business Analyst
Conduent
06.2022 - 09.2023
Lead Client Relationship Specialist
Objectwin Technology
01.2022 - 05.2022
Business Analyst
Conduent
Master's in Project Management -
Northeastern University
B. Tech in Electronics and Communication Engineering -
Christ University
- Certified Agile Business Analyst from IIBA regulatory institute, TrainSmart Academy
- Scrum Foundation Professional Certificate, Certiprof
- Practical Approach on Basic concepts of SQL, Sololearn
- Business Analyst Masterclass, Udemy
- Excel Essential Training, LinkedIn Learning
- Successful Negotiation: Essential Strategies and Skills, LinkedIn Learning
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