Min Seok Yoo
Toronto,ON
Summary
I have extensive experience working in the service industry in Korea, including Izakayas, family restaurants, and other dining establishments. I am highly accustomed to interacting with people and always strive to provide the best possible service to customers.
My experience as a server in Canada has given me a strong understanding of POS systems and delivery processes. I excel at managing and handling customer orders efficiently, even during busy hours. I am detail-oriented and consistently seek ways to contribute positively to the establishment.
With a friendly and approachable personality, I aim to make every customer feel comfortable and welcome.
Overview
5
5
years of professional experience
Work History
Cashier
Galleria Supermarket
08.2022 - 06.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Addressed customer needs and made product recommendations to increase sales.
- Enhanced customer loyalty by participating in rewards program enrollment.
Server
Seoraksan
02.2023 - 04.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Bussed and reset tables to keep dining room and work areas clean.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- managing delivery preperation.
NC Machinist
Salco and Assiciate
11.2020 - 11.2021
- Inspected completed parts to verify compliance with specifications and quality standards.
- Utilized micrometers and calipers to measure and verify precise tolerances.
- Operated drill presses, lathes and milling machines to produce required parts.
- Manually set up machinery, lathes, and grinders.
- Adapted to frequently changing priorities in a dynamic manufacturing environment, ensuring timely completion of all assignments.
- Read and interpreted blueprints, technical drawings and schematics to determine parts dimensions.
- Used CNC and manual equipment to perform both initial and final machining.
- Adjusted machine settings to reduce waste and improve efficiency.
- Worked with team members to improve production processes and procedures.
Tool and Die Apprenticeship
Rainstamp Tolling Limited
05.2019 - 11.2020
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
Education
Bachelor of Science - Mechatronics
Ontario Tech University
2000 Simcoe St N, Oshawa, ON L1G 0C504-2028
Advance Diploma - Mechanical Engineering
Centennial College
Scarborough, None05-2019
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Cleanliness standards
- Menu memorization
Languages
English
Full Professional
Korean
Native or Bilingual
Timeline
Server
Seoraksan
02.2023 - 04.2024
Cashier
Galleria Supermarket
08.2022 - 06.2024
NC Machinist
Salco and Assiciate
11.2020 - 11.2021
Tool and Die Apprenticeship
Rainstamp Tolling Limited
05.2019 - 11.2020
Bachelor of Science - Mechatronics
Ontario Tech University
Advance Diploma - Mechanical Engineering
Centennial College
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