Minor Azurdia
Victorville
Summary
A results-oriented professional with 11 years of experience as a Branch Manager, VP, and Multi-Site professional at JP Morgan Chase. Proven track record of improving operational efficiency and customer satisfaction. Skilled in leveraging digital platforms to optimize banking services and investment opportunities, leading to increased profitability. Successful in cultivating strong community and business partnerships to boost brand presence and drive branch performance. Committed to team development and leadership, resulting in improved client service standards and substantial revenue growth for branches.
Overview
11
11
years of professional experience
Work History
Branch Manager Multi-Site VP
JPMorgan Chase
01.2024 - Current
- NMLS ID # 540276
- Managed a $1 billion business portfolio in D&I across two branches.
- Sets the standard for Chase, delivering a world-class customer experience.
- Cultivates relationships with local businesses to enhance brand presence in the community.
- Enhanced staff performance by providing consistent coaching and support to achieve outstanding customer satisfaction.
- Promotes a strong control environment to evaluate, manage, and conduct new and existing business by adhering to risk/control expectations, procedures, and processes.
- Leverages and understands the generated Branch Scorecard to identify strategies to successfully grow deposits & investments for the branch.
Branch Manager VP
JPMorgan Chase
07.2022 - 01.2024
- NMLS ID # 540276
- Effectively managed potential risks and exposures, ensuring timely escalation to the manager
- Conducted thorough client due diligence in line with internal and regulatory guidelines
- Boosted branch performance through strategic partnerships and community engagement
- Mentored team for peak performance, focusing on superior customer service
- Ensured compliance with regulatory standards through meticulous due diligence
Assistant Branch Manager
US Bank
07.2017 - 07.2022
- NMLS ID # 540276
- Conducted counting of currency, coins, and checks within the cash drawer, night depository, and ATM
- Engaged with customers to identify their needs and recommend tailored solutions
- Provided guidance and direction to enhance team performance and boost revenue
- Sourced and recruited talent for operational and service functions, while overseeing branch offices through mentoring and cross-training new leaders as part of succession planning
Assistant Store Manager
Road Runner Sports
12.2013 - 07.2017
- Provided guidance to sales associates regarding product knowledge
- Oversaw staff operations and management
- Handled account management responsibilities
- Addressed customer inquiries and collaborated with management to enhance customer satisfaction ratings significantly
- Coordinated scheduling for store shifts to ensure adequate staffing levels
Education
Diploma -
Birmingham Senior High School
Van Nuys, CASkills
- Relationship building and Management
- Staff education and training
- Operations management
- Sales expertise
- Risk Assessment
- Business Development
- Staff Management
Languages
Spanish
Professional Working
Timeline
Branch Manager Multi-Site VP
JPMorgan Chase
01.2024 - Current
Branch Manager VP
JPMorgan Chase
07.2022 - 01.2024
Assistant Branch Manager
US Bank
07.2017 - 07.2022
Assistant Store Manager
Road Runner Sports
12.2013 - 07.2017
Diploma -
Birmingham Senior High School
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