Results-driven Customer 360 & Privacy Compliance Product Manager with extensive experience in the retail industry, specializing in unifying customer data, optimizing personalization, and ensuring regulatory compliance.
Proven expertise in building and managing Customer 360 platforms, identity resolution, and omnichannel data integration to create a single, actionable view of the customer across digital and in-store experiences.
Skilled in balancing data-driven innovation with privacy compliance (GDPR, CCPA, PCI-DSS), ensuring that customer engagement strategies are both effective and legally compliant. Adept at leading cross-functional teams, collaborating with engineering, marketing, legal, and operations to develop and implement privacy-first customer data solutions.
Proven ability to mentor teams and implement Agile methodologies, ensuring operational excellence and fostering strong stakeholder relationships.