MINNELLIE JAYETILEKE
Anaheim
Summary
Dynamic professional with extensive experience at Wells Fargo and the Department of Industrial Relations for California. Proven track record in regulatory compliance and records management, enhancing operational efficiency. Strong analytical thinker and problem solver, adept at training teams and improving processes to achieve organizational goals. Committed to delivering exceptional customer service and maintaining accuracy.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Management Service Technician
Department of Industrial Relations for California
Santa Ana
05.2019 - 02.2024
- Developed and implemented effective systems for managing and maintaining public records, ensuring compliance with state, federal regulations, and Health Insurance Portability and Accountability Act (HIPAA) guidelines.
- Conducted thorough reviews of incoming records, ensuring accuracy, completeness, and proper classification.
- Created and maintained a centralized database to track and retrieve public records, improving efficiency and reducing response time for record requests.
- Partnered with legal advisors and internal units to manage record dissemination for public records and subpoenas.
- Evaluated record retention policies and recommended updates to ensure compliance with changing regulations and industry best practices.
- Conducted regular audits of public records to ensure accuracy, completeness, and adherence to established policies and procedures.
- Trained record clerks, providing guidance on record management processes, public records laws, and confidentiality requirements.
- Contributed to the creation and execution of records management policies and procedures, maintaining uniformity and compliance with legal standards.
- Responded to inquiries from internal and external stakeholders regarding public records requests, providing timely and accurate information.
- Implemented security measures to protect sensitive and confidential records from unauthorized access or disclosure.
- Skilled in operating mailroom machinery and procedures to ensure the proper delivery and receiving of official mail pieces and packages, per the regulations of the department.
Operations Processor II
Wells Fargo
Irvine
07.2017 - 03.2019
- Processed high volumes of financial transactions accurately and efficiently, adhering to strict quality and compliance standards.
- Conducted thorough audits of rejected payments, investigating discrepancies, and resolving issues in a timely manner to ensure accurate payment processing.
- Analyzed and evaluated company policies and procedures related to payment processing, identifying gaps, and proposing policy enhancements to improve operational efficiency and compliance.
- Performed budget analysis by examining financial statements, tracking expenses, and identifying cost-saving opportunities.
- Collaborated with cross-functional teams to implement process improvements based on policy analysis, resulting in streamlined operations and increased customer satisfaction.
- Utilized various software systems and tools to analyze data, generate reports, and track performance metrics for policy compliance.
- Assisted in training new team members on payment processing procedures and policy updates, ensuring adherence to updated guidelines.
- Developed and maintained positive relationships with internal and external stakeholders, resolving inquiries and addressing concerns promptly and professionally.
- Demonstrated strong attention to detail and excellent problem-solving skills, accurately identifying and resolving discrepancies in payment records, and reconciling accounts.
Bank Teller
Wells Fargo
Villa Park
02.2015 - 06.2017
- Provided excellent customer service by welcoming clients, addressing their inquiries, and resolving any issues promptly.
- Processed a wide range of financial transactions, including deposits, withdrawals, check cashing, and loan payments, ensuring accuracy and adherence to banking regulations.
- Maintained high cash-handling accuracy, consistently balancing cash drawers within designated limits.
- Promoted and cross-sold Wells Fargo products and services.
- Conducted account maintenance tasks such as updating customer information, ordering checks, and issuing debit cards.
- Collaborated effectively with team members and other departments to ensure smooth daily operations and efficient customer service.
- Trained and mentored new tellers, providing guidance on banking procedures, customer service best practices, and compliance regulations.
Education
Associate of Arts - Sociology
Santiago Canyon College
01.2018
Skills
- Operations management
- Process improvement
- Regulatory Compliance
- Records management
- Auditing
- Financial transactions processing
- Analytical thinking
- Problem solving
- Customer service
- Team collaboration
- Attention to detail
- Time management
Certification
- Human Rights Education Training - US Institute of Diplomacy and Human Rights
References
References available upon request.
Timeline
Management Service Technician
Department of Industrial Relations for California
05.2019 - 02.2024
Operations Processor II
Wells Fargo
07.2017 - 03.2019
Bank Teller
Wells Fargo
02.2015 - 06.2017
Associate of Arts - Sociology
Santiago Canyon College
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