Minkyu Lee
San Diego
Summary
Dynamic server with exceptional customer service skills honed at Blue Ocean UTC, adept at multitasking and organization. Proven ability to enhance customer satisfaction and boost referrals through positive interactions. Experienced in POS operation and team support, consistently maintaining high hygiene standards and fostering warm relationships with patrons.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Server
Blue Ocean UTC
05.2024 - Current
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Served food and beverages promptly with focused attention to customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Server
Jomaru
11.2023 - 05.2024
- Served food and beverages promptly with focused attention to customer needs.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Server
Woomiok
05.2021 - 11.2023
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Server/Manager's Assistant
Kogi BBQ
09.2013 - 05.2021
- Established team strengths and weaknesses and exploited opportunities to boost employee output and customer satisfaction.
- Analyzed and generated end-of-shift and product inventory reports for performance and quality tracking purposes.
- Checked establishment, service stands, and aisle area cleanliness before welcoming guests.
- Completed daily procedure checklist and communicated changes to servers and kitchen staff.
Education
No Degree - Nursing
West Coast University
Orange, CA03-2026
No Degree - Pre-nursing
Palomar College
San Marcos, CA05-2022
No Degree - Architecture
San Diego Mesa College
San Diego, CA06-2015
No Degree - Pre-nursing
CSU San Marcos
San Marcos, CA06-2014
High School Diploma -
Torrey Pines High School
San Diego, CA06-2013
Skills
- Team member support
- Positive and professional
- Shift management
- Multitasking and organization
- Calm demeanor
- POS operation
- Exceptional customer service
Certification
- BLS CPR
- HOSPITAL FIRE AND LIFE SAFETY
Languages
Korean
Native or Bilingual
Timeline
Server
Blue Ocean UTC
05.2024 - Current
Server
Jomaru
11.2023 - 05.2024
Server
Woomiok
05.2021 - 11.2023
Server/Manager's Assistant
Kogi BBQ
09.2013 - 05.2021
No Degree - Nursing
West Coast University
No Degree - Pre-nursing
Palomar College
No Degree - Architecture
San Diego Mesa College
No Degree - Pre-nursing
CSU San Marcos
High School Diploma -
Torrey Pines High School
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