Minju Bum
Anaheim,CA
Summary
Experienced individual of the service industry with a diverse background in fine-dining. 13 total years of experience ranging from Server, bartender and FOH manager. Currently employed as a server at Benny and Mary's in Irvine, CA. (Recently listed Top 50 New Restaurants on Orange Coast Magazine) Opening team member of the original Gen KBBQ Las Vegas as Assistant Manager/Lead Server
Overview
12
12
years of professional experience
Work History
Server
Benny And Mary's
01.2024 - Current
- Developed strong rapport with regular customers since opening phase of restaurant through genuine hospitality efforts leading in 5 star Yelp reviews
- Assisted in training new hires, providing clear duty expectations at newly opened restaurant pertaining servers, food runners and bussers
- Contributed to inventory management by monitoring stock levels and notifying management when supplies were low.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Server
RED O Newport Beach
05.2022 - 01.2024
- Utilized expert knowledge of dietary restrictions to assist patrons in making informed menu selections tailored to individual preferences or limitations.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions. (- Don Julio Tequila Sales Contest winner October 2023)
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Server
Orange Hill Restaurant
07.2021 - 03.2024
- Utilized expert knowledge gained from provided wine classes and often upsold bottles such as Insignia by Joseph Phelps, Opus one, Silver Oak, Chateau Montelena, Justin Isosceles, and many more
- Upsold high-profit items such as tomahawk steak, lobster tail, appetizers and mixed drinks to enhance sales numbers.
- Advocated raising prices on certain items such as bottled water, bottled sparkling water to better reflect restaurant's price point to managers.
Bartender
OKURA SUSHI & ROBATA - Laguna Beach
09.2016 - 11.2020
- Performed both Bartender/Server positions at a fine, upscale Japanese cuisine along the shores of Pacific Coast Highway.
- -Extensive knowledge on high quality oyster strains/origin, market priced seafood items, along with sake, cocktails and japanese beers
Server
YARDHOUSE
09.2017 - 11.2019
- Accommodated guests through professional and friendly introduction to the menu with proper recommendations according to taste, followed through with timely interactions to ensure quality of food/beverages and service to the highest standards at all times.
- Extensive food and beverage knowledge testing with constant responsibility to study at home
- Beverage menu included over 254 beers on draft.
Asst. Manager/Head Server/Bartender
Gen Korean BBQ
05.2012 - 09.2016
- Trained all FOH employees from Hosts, Bussers, Runners and Servers since before opening day of the restaurant
- Have been promoted from Server-> Shift Lead -> One of the three original opening managers of the Las Vegas location.
- Awarded Las Vegas TOP 25 casual dining in 2016 (lasvegastop25.com) during the initial opening phase of the restaurant.
Education
High School Diploma -
Woodbridge High School
Irvine, CA05.2013
Skills
- Personable customer service rooted in both upscale-fine dining, & high volume environments
- Trilinguial: English/Spanish/Korean
- Punctual, Efficient and Honest
- Strong ability to recite precise details of products to harbor efficient sales techniques and exceed sales goals
Additional Information
References:
BENNY AND MARY'S - GABE ATKINSON 562-662-2751
RED O NEWPORT BEACH - HILARY HUDSON 714-722-1403
ORANGE HILL RESTAURANT - AOGU TAMAHARA 702-468-2022
YARDHOUSE - SCOTT BYSTROM (949) 753-9373
OKURA SUSHI & ROBATA - JIN HEO (949) 793-4320
GEN KOREAN BBQ - ANDREW SEO (714) 833-8256
Timeline
Server
Benny And Mary's
01.2024 - Current
Server
RED O Newport Beach
05.2022 - 01.2024
Server
Orange Hill Restaurant
07.2021 - 03.2024
Server
YARDHOUSE
09.2017 - 11.2019
Bartender
OKURA SUSHI & ROBATA - Laguna Beach
09.2016 - 11.2020
Asst. Manager/Head Server/Bartender
Gen Korean BBQ
05.2012 - 09.2016
High School Diploma -
Woodbridge High School