Minji Park
8 Olympic Gargen Drive, North York,ON
Summary
- Strong customer service, problem-solving, communication, and teamwork skills.
- Demonstrated ability to address diverse customer needs effectively, gained through experience in the hotel and retail industries.
- Calm and quick decision-making skills in emergency situations, providing valuable assistance to both customers and colleagues.
- Proficient in communicating in multiple languages, ensuring smooth interactions with passengers from various backgrounds.
Overview
4
4
years of professional experience
Work History
Server
Korea House Restaurant
Toronto, Canada
08.2024 - 01.2025
- Provided exceptional service by greeting guests and delivering food and beverages
- Assisted with menu explanations and tailored recommendations to customer preferences
- Maintained a clean, organized dining area, ensuring a welcoming environment
Sales Associate
Discovery Store
Seoul, South Korea
05.2022 - 10.2023
- Explained products and provided styling tips, boosting sales
- Actively listened to customers' needs and made personalized recommendations
- Ensured a clean, organized store and managed seasonal promotions and displays
- Handled cash transactions and operated the POS system accurately
Front Desk Associate
Lotte Hotel
Seoul, South Korea
05.2021 - 05.2022
- Managed guest check-ins and check-outs, responding promptly to customer inquiries to ensure a seamless experience
- Quickly resolved customer concerns and requests, consistently ensuring high levels of satisfaction
- Quick decision-making skills in emergency situations, offering valuable support to both customers and colleagues
- Bilingual in Korean and English, enabling effective communication with passengers from diverse backgrounds
Education
Bachelor of Arts - Flight Service Operation
Seneca College
Toronto, ON06-2026
Doraeul High School -
Doraeul High School
Seoul, South Korea02.2021
Skills
- Customer Service Skills
- Excellent Communication Skills
- Quick Decision-Making Ability
- Safety and Crisis Management Skills
- Collaborative Teamwork
- Adaptability to Different Environments
- Swimming and Physical Stamina
Languages
English
Korean
Timeline
Server
Korea House Restaurant
08.2024 - 01.2025
Sales Associate
Discovery Store
05.2022 - 10.2023
Front Desk Associate
Lotte Hotel
05.2021 - 05.2022
Bachelor of Arts - Flight Service Operation
Seneca College
Doraeul High School -
Doraeul High School