Minhyung Song
Edmonton,AB
Summary
Proactive and customer-focused, I excelled at Baekjeong Korean BBQ by enhancing guest satisfaction and resolving complaints, showcasing my problem-solving and food service skills. My ability to maintain composure under pressure and collaborate effectively with teammates contributed to a positive dining experience, demonstrating a commitment to excellence and teamwork.
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
6
6
years of professional experience
Work History
Restaurant Server
Baekjeong Korean BBQ
06.2022 - Current
- Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.
- Demonstrated knowledge of menu offerings, including ingredients and preparation methods to address customer inquiries effectively.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Explained menu items and suggested appropriate options for food allergy concerns.
Supervisor
Seoul Fried Chicken
07.2020 - 12.2022
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
Barista
Cafe La Forêt
01.2019 - 06.2020
- Maintained a clean and organized workspace for optimal productivity and safety.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
Education
High School Diploma -
Mother Margaret Mary High School
Edmonton, AB06-2019
Skills
- Positive attitude
- Problem-solving
- Time management
- Teamwork and collaboration
- Flexible schedule
- Food and beverage service
- Calm under pressure
Languages
English
Native or Bilingual
Korean
Native or Bilingual
Timeline
Restaurant Server
Baekjeong Korean BBQ
06.2022 - Current
Supervisor
Seoul Fried Chicken
07.2020 - 12.2022
Barista
Cafe La Forêt
01.2019 - 06.2020
High School Diploma -
Mother Margaret Mary High School
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