Minhyung Song
Summary
Proven leader and team player with a track record of enhancing customer satisfaction at Seoul Fried Chicken through exceptional service and efficient conflict resolution. Skilled in cash handling and fostering a positive environment, consistently prioritizing guest engagement and safety. Demonstrates a strong work ethic and ability to motivate employees, significantly improving service delivery and workplace morale.
Overview
5
5
years of professional experience
Work History
Server
Korean BBQ Baekjeong
04.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Bussed and reset tables to keep dining room and work areas clean.
Manager
SFC (Seoul Fried Chicken)
01.2021 - 04.2023
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Barista
Cafe La Forêt
11.2019 - 01.2021
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
Education
High School Diploma -
Mother Margaret Mary Catholic High School
Edmonton, AB06.2019
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Safe Food Handling
- Allergy awareness
- Team Player
- Warm and Friendly
- Ability to Lift 30 Pounds
Languages
English
Full Professional
Korean
Full Professional
Timeline
Server
Korean BBQ Baekjeong
04.2023 - Current
Manager
SFC (Seoul Fried Chicken)
01.2021 - 04.2023
Barista
Cafe La Forêt
11.2019 - 01.2021
High School Diploma -
Mother Margaret Mary Catholic High School
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