Minh Vu Tran
Burnaby,BC
Summary
Relocating to Vancouver with my family, I bring 8 years of experience in the Food and Beverage industry. My passion for providing exceptional customer service has fueled my desire to find a part-time opportunity in the restaurant sector. With a strong background in F&B, I have honed my skills in front-of-house operations, team leadership, and creating memorable dining experiences. I am eager to contribute to your establishment's success, bringing dedication, attention to detail, and excellent interpersonal skills to enhance customer satisfaction. Let's connect and discuss how my expertise can benefit your team.
Overview
11
11
years of professional experience
Work History
F&B Manager
Intercontinental Hotels Group
01.2013 - 08.2020
- Boosted customer satisfaction by implementing new menu items and service improvements.
- Enhanced team performance through effective staff training and development programs.
- Fostered positive relationships with vendors, negotiating contracts for optimal pricing on products and services.
- Streamlined operations by optimizing inventory management and reducing food waste.
- Increased revenue with targeted promotions, special events, and upselling techniques.
- Managed financial aspects of the F&B department, ensuring budget compliance and profitability.
- Implemented quality control measures to maintain high standards of food preparation and presentation.
- Collaborated with chefs to develop innovative menus that catered to diverse clientele tastes and preferences.
Store Manager
Decathlon
10.2020 - 12.2023
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Trained and guided team members to maintain high productivity and performance metrics.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Education
Bachelor of Arts - Hospitality And Tourism Management
William Angliss Institute
Melbourne, QC08.2012
Skills
- Budget Administration
- Retail Inventory Management
- Customer Service Management
- Operations Management
- Risk Management
- Team Leadership
Languages
English
Professional Working
Vietnamese
Native or Bilingual
Timeline
Store Manager
Decathlon
10.2020 - 12.2023
F&B Manager
Intercontinental Hotels Group
01.2013 - 08.2020
Bachelor of Arts - Hospitality And Tourism Management
William Angliss Institute
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