MINH TRI NGO
Winnipeg,MB
Summary
Analytical, detail-oriented professional with +7 years of extensive experience in commercial and personal banker. Exceptionally organized and focused, demonstrating an outstanding aptitude to satisfy customer’s desire in a fast-paced environment.
Overview
14
14
years of professional experience
Work History
COMSUMER CREDIT ADMINISTRATOR
Assiniboine Credit Union
06.2022 - Current
- Provided accurate, legal and timely completion of loan administration requirements
- Provided administrative support to the sales team on consumer loan accounts
- Validated of document packages submitted according to established policy and procedures
- Maintained current knowledge of CU policies, procedures, related legislation and regulation.
- Oversaw reporting, documentation and recordkeeping requirements for department.
- Reviewed and analyzed loan procedures.
- Collaborated with management to evaluate credit strategies and develop improvements.
- Created credit policies, processes and procedures to maintain compliance with banking regulations.
MEMBER SERVICE REPRESENTATIVE
Assiniboine Credit Union
01.2022 - 06.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Educated and engaged customers with new bank products and services.
- Provided a high level of services to members with accurate and efficient transactions.
- Provided advice on product and ensure referrals are directed to the appropriate department.
- Resolved member complaints and problems.
- Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.
- Adhered to all policies and procedures on internal control and risk management.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Learned internal systems and related service role duties to provide skilled team backup in handling customer demands.
ACCOUNT PAYABLE CLERK
Lucky supermarket
09.2020 - 12.2021
- Reviewed vendor invoices for appropriate documentation and validity prior to payment.
- Completed payments and control expenses by receiving, verifying, processing invoices.
- Maintained good working relationships with vendors and resolved disputes.
- Ensured outstanding balances are updated with credit memos that are due.
- Verified vendor accounts by reconciling monthly statements and related transactions.
- Maintained historical records of all invoices, reports, receipts, and cheques by saving documents properly on the network.
- Addressed and responded to vendor inquiries.
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Assisted manager in conducting internal audits to analyze findings.
PROJECT FINANCIAL ANALYST
Phu Nhuan Jewelry Joint, Stock Company
03.2015 - 09.2017
GOLD TRADING EXECUTIVE
Vietinbank
03.2013 - 03.2015
COMPLIANCE SPECIALIST
Eximbank
10.2011 - 03.2013
CONSUMER & COMMERCIAL CREDIT ANALYST (UNDERWRITER)
VPbank
01.2010 - 09.2011
Education
Bachelor’s Degree - Finance And Banking
University of Economics
Danang, Vietnam01.2010
Post-Graduate Certificate - Leadership And Management
Manitoba Institute of Trade And Technology
Winnipeg, MB07.2019
No Degree - Personal Finance Essentials
McGill University
Montreal, QC07.2023
Certificate - Commercial Credit Analysis, Credit Risk & Lending
Udemy
San Francisco, CA 11.2023
Certificate - Brief Intro To Commercial Real Estate
Udemy
San Francisco, CA 02.2024
Skills
- Customer service experience
- Communication & negotiation
- Time management
- Analysis
- Problem-solving skills
- Organization & prioritization
- Credit Reports
- Investigations
- Expertise in MS office
- Data Compilation
- Financial Statements Expertise
- Underwriting
Timeline
COMSUMER CREDIT ADMINISTRATOR
Assiniboine Credit Union
06.2022 - Current
MEMBER SERVICE REPRESENTATIVE
Assiniboine Credit Union
01.2022 - 06.2022
ACCOUNT PAYABLE CLERK
Lucky supermarket
09.2020 - 12.2021
PROJECT FINANCIAL ANALYST
Phu Nhuan Jewelry Joint, Stock Company
03.2015 - 09.2017
GOLD TRADING EXECUTIVE
Vietinbank
03.2013 - 03.2015
COMPLIANCE SPECIALIST
Eximbank
10.2011 - 03.2013
CONSUMER & COMMERCIAL CREDIT ANALYST (UNDERWRITER)
VPbank
01.2010 - 09.2011
Bachelor’s Degree - Finance And Banking
University of Economics
Post-Graduate Certificate - Leadership And Management
Manitoba Institute of Trade And Technology
No Degree - Personal Finance Essentials
McGill University
Certificate - Commercial Credit Analysis, Credit Risk & Lending
Udemy
Certificate - Brief Intro To Commercial Real Estate
Udemy
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