Minh Thu Truong
Calgary,Alberta
Summary
Dynamic professional with proven experience in customer service and cash handling at a nail salon. Known for creating a welcoming environment, building strong relationships, and resolving issues effectively to improve customer satisfaction and loyalty. Skilled at collaborating with others and influencing team success—contributed to my group achieving the highest marks on a project. Quick to learn new skills and adapt to different situations, with a strong focus on delivering results and driving repeat business.
Overview
4
4
years of professional experience
Work History
Cashier
Nail Salon
Calgary, Alberta
01.2025 - Current
- Operated cash register, processing customer transactions accurately and efficiently.
- Maintained cleanliness and organization of checkout area to promote a welcoming environment.
- Provided friendly customer service, assisting customers with product selection and inquiries.
- Collaborated with team members to facilitate smooth operational processes.
- Adhered to safety protocols, ensuring secure shopping experience for customers.
- Handled cash, credit, and debit transactions with precision, issuing receipts and providing change.
- Ensured prompt service by efficiently managing various payment methods including gift cards.
- Enhanced customer satisfaction through attentive support during transactions.
Seller
supermarket
Buon Ma Thuoc, Dak Lak
05.2021 - 08.2021
- Administered customer returns and exchanges per store guidelines.
- Quickly resolved customer complaints, reinforcing satisfaction and loyalty.
- Participated in promotional events to boost brand visibility and attract clientele.
- Developed strong relationships with existing customers, ensuring consistent repeat business.
Education
Diploma - Business Administration
Southern Alberta Institute of Technology
Calgary, AB01-2026
Skills
- Customer service
- Influencing others
- Cash handling
- Team collaboration
- Problem resolution
- Leadership and communication skills
- Networking
- Fast learner
Languages
English
Professional
Vietnamese
Native/ Bilingual
Affiliations
leading camping trips and group projects, I’ve developed strong teamwork, leadership, and problem-solving skills, helping my team achieve top grades. At the same time, my volunteer work—supporting students and teachers on campus—has allowed me to give back and build community. These experiences show my ability to balance academics, leadership, and service
Accomplishments
I achieved a 4.0 GPA during the winter and spring semesters.
Timeline
Cashier
Nail Salon
01.2025 - Current
Seller
supermarket
05.2021 - 08.2021
Diploma - Business Administration
Southern Alberta Institute of Technology
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