Minh Tam Truong
Winnipeg,MB
Summary
Dynamic individual with hands-on experience in Technical Support and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
IT Support Operations Analyst
Payworks
01.2021 - 10.2024
- Provided technical support to over 400 end-users, diagnosing and resolving hardware, software, and network-related issues remotely or in person, in a timely manner.
- Created and updated IT documentation, guides, and knowledge base articles for end-users and new hires.
- Coordinated with Infrastructure team for advanced troubleshooting and assisted in maintaining IT system.
- Maintained records of hardware inventory and software licenses, ensured accurate tracking and management
- Managed laptop and VDI environment for all employees.
Nails Technician - Part-time
Central Nails
08.2019 - Current
- Treated, prepared, and maintained clients' nails on both hands and feet.
- Oversaw schedule to manage appointments of new and existing clients.
- Kept tidy and organized area to comply with cleanliness standards.
Education
Certificate - Business Information Technology
Red River College of Applied Arts, Science And Technology
Winnipeg, None12-2020
Skills
- Multitasking Abilities
- Self Motivation
- Team building
- Troubleshooting
- Service-now
- Vmware
- Microsoft Deployment Toolkit
- Windows Administration
Websites
Certification
- CCNA - Cisco Certified Network Associate
- VMware Certified Technical Associate - End-User Computing
- VMware Certified Technical Associate - Data Center Virtualization
- Varonis - Data Advantage
Timeline
IT Support Operations Analyst
Payworks
01.2021 - 10.2024
Nails Technician - Part-time
Central Nails
08.2019 - Current
Certificate - Business Information Technology
Red River College of Applied Arts, Science And Technology
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