Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Minh Phuong Nguyen (Zoe)

Calgary,AB

Summary

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

2
2
years of professional experience

Work History

Housekeeping Supervisor (Internship)

Hotel 10
Montreal, QC
05.2023 - 06.2023
  • Supervised and supported housekeeping personnel to maximize quality of service and performance.
  • Verified each completed room against standard plans to maintain consistency.
  • Tracks room revenues, occupancy percentages, and other front office statistics.
  • Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
  • Participated in physical inventory counts to keep information accurate and current.
  • Collaborated with multiple departments to maximize workflow and efficiency.
  • Developed and implemented organizational systems to streamline workflow processes. They applied my idea.

Housekeeping Supervisor

Vinpearl Resort & Spa Ha Long
05.2022 - 08.2022
  • Ensure all the rooms have been inspected before providing it to clients.
  • Monitored supply levels and requested new items to maintain completing daily cleaning tasks.
  • Reported damage or theft of hotel property to management.
  • Collaborated with multiple departments to maximize workflow and efficiency.
  • Polished furniture and room accessories to keep all areas bright and fresh.
  • Supervised and supported housekeeping personnel to maximize quality of service and performance.
  • Verified each completed room against standard plans to maintain consistency.
  • Defined and monitored personnel and project schedules to ensure on-time project completion.
  • Communicated with maintenance team on damages to repair.
  • Collaborated with front desk to respond promptly to guest requests and promote positive experience.
  • Assessed daily workloads, scheduled and planned daily assignments and oversaw numerous projects.

Housekeeper

Humaniti Hotel Montreal
Montreal, QC
07.2021 - 04.2022
  • Maintained well-stocked and well-organized service carts to support efficient and timely cleaning services.
  • Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
  • Dusted and polished fixtures and cabinet hardware to maintain sparkling appearance.
  • Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
  • Prepared rooms for meetings and arranged decorations, media equipment and furniture for social or business functions.
  • Vacuumed floors and dusted furniture to maintain organized, professional appearance.

Cashier

Olu Olu poke
Montreal, QC
09.2022 - 08.2023
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Helped customers find specific products, answered questions and offered product advice.
  • Used suggestive selling techniques to promote add-on sales.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Processed sales transactions to prevent long customer wait times.

Waitress

LaClasse
Montreal, QC
05.2021 - 12.2021
  • Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
  • Presented food and beverages to guests at tables.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Informed customers of daily specials and signature menu items.
  • Brought wine selections to tables with appropriate glasses and poured for customers.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.

Education

Diploma - Hospitality Management

LaSalle College
Montreal, QC
06-2023

Skills

  • Time Management
  • Leadership
  • Computer Skills
  • Financial Reporting
  • Communication
  • Customer Service
  • Problem-Solving

Languages

English
Vietnamese

Timeline

Housekeeping Supervisor (Internship)

Hotel 10
05.2023 - 06.2023

Cashier

Olu Olu poke
09.2022 - 08.2023

Housekeeping Supervisor

Vinpearl Resort & Spa Ha Long
05.2022 - 08.2022

Housekeeper

Humaniti Hotel Montreal
07.2021 - 04.2022

Waitress

LaClasse
05.2021 - 12.2021

Diploma - Hospitality Management

LaSalle College

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Minh Phuong Nguyen (Zoe)