Minh Nguyet Tran
Windsor,ON
Summary
Accomplished pharmacy assistant with focus on supporting pharmaceutical operations and optimizing patient care. Strong background in medication management, inventory control, and customer service within collaborative team environment. Known for adaptability, reliability, and unwavering commitment to achieving results. Skilled in pharmaceutical software, prescription processing, and maintaining compliance with regulatory standards. Expert in Kroll and Health Watch systems, demonstrating a commitment to accuracy and efficiency in a fast-paced environment.
Overview
18
18
years of professional experience
Work History
Senior Pharmacy Assistant
Shoppers Drug Mart
03.2021 - Current
- Assist the pharmacist with the preparation, packaging, and distribution of patient prescriptions.
- Including patient greeting and confirmation of accuracy of all pertinent prescription information prior to filling.
- Inputting prescriptions using Kroll or Health Watch software, updating patient profile information, generating, maintenance and inputting of long term care data.
- Accurately filling prescription, preparation and labeling in an efficient, accurate and timely fashion.
- Answer telephone, ensuring that appropriate telephone etiquette is observed at all times and referring to pharmacist when necessary.
- Manage incoming faxes according to Pharmacy Standards of Practice.
- Assist pharmacist in coordinating calls back.
- Contact physicians' offices as needed (e.g. for special authorization requests ect.) and maintain all relevant documentation.
- Maintenance of pharmacy stock through inventory control systems and help pharmacist to order necessary items.
- Ordering and maintaining prescription merchandise in the dispensary, including stock rotation and management of expired products.
- Manage customer returns and expired products in accordance with established disposal protocol (e.g. Stericycle One Box).
- Prioritize recalls and immediately isolate product; quarantine until details of the recall are provided.
- Ensure stock rotation is completed and expired product is removed from the shelf and returned in accordance with standard operating procedures.
- Billing and preparing blister packs.
- General OTC enquiries from patients and referral to pharmacist where required and necessary.
- Handling customer prescription pick up, assisting with cashier responsibilities as required.
- Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
- Organized pharmacy area to maintain clean and orderly environment.
- Supported pharmacists with day-to-day activities and pharmacy office management functions.
- Assisted in training and mentoring of new pharmacy assistants, co-op students fostering a culture of continuous learning and professional development.
Pharmacy Assistant
Belle River Pharmasave
03.2017 - 02.2021
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Assisted pharmacists in maintaining a well-organized and clean pharmacy environment for optimal workflow.
- Received deliveries of medication shipments, verifying contents against invoices while adhering to proper storage protocols.
- Received incoming supplies and stocked in correct locations.
- Assisted pharmacist with preparing medications and filling orders.
- Supported inventory management, ensuring proper stock levels and expiration date monitoring for medication safety.
- Merchandised over-the-counter goods and rotated stock.
- Supported operations with filing, copying and faxing.
- Aided in the reduction of prescription errors by meticulously verifying patient information and medication details.
- Collaborated with healthcare professionals to provide seamless patient care, addressing inquiries regarding medications and dosages.
- Completed cash register transactions by handling credit and cash payments using pharmacy register system.
Manager/Co-Owner
Paris Nail Salon
03.2017 - 07.2019
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Improved marketing to attract new customers and promote business.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
Pharmacy Assistant
Loblaw Pharmacy
12.2006 - 02.2017
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Assisted pharmacists with preparing medications and filling orders.
- Received deliveries of medication shipments, verifying contents against invoices while adhering to proper storage protocols.
- Supported inventory management, ensuring proper stock levels and expiration date monitoring for medication safety.
- Enhanced customer satisfaction by providing efficient and accurate prescription filling services.
- Supported operations with filing, copying and faxing.
- Improved operational efficiency by assisting with routine administrative tasks such as filing, data entry, and report generation.
- Collaborated with healthcare professionals to provide seamless patient care, addressing inquiries regarding medications and dosages.
- Maintained clean and organized work environment, adhering to health and safety standards.
- Supported pharmacists with day-to-day activities and pharmacy office management functions.
- Completed cash register transactions by handling credit and cash payments using pharmacy register system.
- Coordinated with insurance representatives to process claims and calculate correct co-pay information for patients.
Education
Ph.D. - Doctor of Pharmacy
Ohio Northern University
Ada, Ohio09-2014
Pre-Pharmacy, Liberal Arts & Science -
Wayne State University
Detroit, MI09-2004
Skills
- Kroll and Health Watch input experience and workflow
- Excellent organizational skills and detail orientation
- Strong communication and interpersonal skills
- Accustomed to fast-paced environment, where deadlines are a priority and handling multiple jobs simultaneously is a standard
- Ability to create strong rapport with fellow employees and outside contacts
- Able to keep a positive outlook and warm sense of humour in stressful situations
- Bilingual (English and Vietnamese)
Timeline
Senior Pharmacy Assistant
Shoppers Drug Mart
03.2021 - Current
Pharmacy Assistant
Belle River Pharmasave
03.2017 - 02.2021
Manager/Co-Owner
Paris Nail Salon
03.2017 - 07.2019
Pharmacy Assistant
Loblaw Pharmacy
12.2006 - 02.2017
Ph.D. - Doctor of Pharmacy
Ohio Northern University
Pre-Pharmacy, Liberal Arts & Science -
Wayne State University
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