Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

MINHAZUL ISLAM

Toronto,ON

Summary

Friendly candidate with passion for providing excellent customer service and facilitating guest satisfaction. Enjoys working closely with team members to deliver positive guest experience. Successfully manages concerns and resolves conflicts to maximize customer satisfaction.


Overview

1
1
year of professional experience
1
1
Certification

Work History

Front Desk Agent

Four Points By Sheraton
05.2023 - 10.2023
  • Promoted hotel brand's loyalty program via social media, email and direct mail.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Contributed to team success by consistently meeting or exceeding performance targets for guest satisfaction ratings and occupancy rates.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.

Housekeeper

Ramada Plaza Hotel
01.2023 - 04.2023
  • Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
  • Coordinated with the front desk to prioritize room assignments based on guest arrivals and departures.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Increased room availability by managing time wisely and completing tasks within designated deadlines.

Education

Diploma in - Hotel Operations Management

George Brown College
Toronto, ON
04.2025

Skills

  • Guest Registration
  • Office Organization
  • Transaction Processing
  • Teamwork and Collaboration

Languages

English
Professional Working
Bengali
Native or Bilingual

Certification

Smart Serve, Food Handler

Timeline

Front Desk Agent

Four Points By Sheraton
05.2023 - 10.2023

Housekeeper

Ramada Plaza Hotel
01.2023 - 04.2023

Diploma in - Hotel Operations Management

George Brown College

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MINHAZUL ISLAM