Minhaz Alam
Winnipeg,Canada
Summary
Customer-oriented professional with several-year progressive career focused on enhancing customer service with careful attention to detail and strong follow-through. Polished in assessing systems and developing strategies to reduce process lags. Outstanding organizational and customer-service abilities focused on driving team growth and business profitability.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Guest Service Agent & Supervisor
Holiday Inn
Winnipeg, Manitoba
03.2023 - Current
- Delivered high-quality customer service to maintain positive client experiences.
- Provided extensive knowledge of the hotel's facilities, amenities, and surrounding attractions, offering recommendations and arranging bookings to enhance the guest experience
- Resolved guest concerns and issues promptly, ensuring a positive and memorable stay.
ESPN+ Streaming Services Specialist
Sutherland
Winnipeg, Manitoba
11.2023 - 01.2024
- Documented customer interactions accurately within the organization's database system.
- Proven ability to identify and resolve streaming issues promptly
- Provided guidance and training on the proper use of products and services as needed by customers.
- Identified customer needs and provided appropriate solutions to meet their requirements.
Customer Experience Associate
Walmart
Winnipeg, Manitoba
01.2022 - 07.2023
- Resolved customer inquiries using effective communication and problem-solving skills.
- Increased customer trust and loyalty by offering personalized assistance aligned with individual needs.
- Leveraged active listening skills to foster customer rapport and enhance experiences.
- Increased upsell chances by thoroughly informing customers about product advantages.
Call Center Agent
MCI
Winnipeg, Manitoba
08.2022 - 03.2023
- Initiated resolution discussions with over 200 customers, achieving a 95% success rate in securing solutions.
- Adapted dynamically to varied customer requirements across over 1300 engagements, achieving a commendable 92% satisfaction rate.
Education
Diploma - Client Service Specialist
Manitoba Institute of Trades and Technology
Winnipeg, Manitoba01.2023
Skills
- Conflict management
- Positive and professional
- Listening skills
- Problem-solving
- Customer service
- MS office
- Complaint resolution
- Staff assignments and supervision
- Decision-making
- Sales proficiency
- Team coaching
- Relationship building
Certification
- Clean It Right - Offices and Service Centers
- Clean It Right - Retail Businesses Handling Difficult Situations
- Clean it Right - Retail Business Emergency First Aid & CPR
Relevant Work Skills
- Customer Service and Communication Skills, Proficient in Salesforce, efficient problem-solver, friendly, and quick thinking. Capable of showing empathy towards customers and utilizing active listening skills. Highly adaptable to respond to customer preferences and resolve inquiries and complaints promptly.
- Strong Work Ethic, Accurate and efficient in performing daily duties. Quick learner, consistently applying new skills to improve efficiency and productivity. Maintained excellent attendance, always punctual and reliable.
- Leadership Skills, Calm, collected, and logical in high-stress situations, adept at identifying and implementing optimal solutions. Effective communicator, coach, and trainer, fostering positive employee relations. Utilized customer feedback to drive process improvements and exceed satisfaction goals.
References
References available upon request.
Timeline
ESPN+ Streaming Services Specialist
Sutherland
11.2023 - 01.2024
Guest Service Agent & Supervisor
Holiday Inn
03.2023 - Current
Call Center Agent
MCI
08.2022 - 03.2023
Customer Experience Associate
Walmart
01.2022 - 07.2023
Diploma - Client Service Specialist
Manitoba Institute of Trades and Technology
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