Diploma - Client Service Specialist
Manitoba Institute of Trades And Technology
Winnipeg, MB02.2023
Minhaz Alam
194 Brentlawn Blvd,MB
Summary
Customer-focused Service Supervisor with experience in retail, hospitality, and call-center environments. Proven ability to lead teams, resolve customer concerns, and maintain high service standards in fast-paced settings. Recognized for reliability, problem-solving, and delivering consistent, high-quality customer experiences.
Education
Skills
- Customer Service & Conflict Resolution
- Team Leadership & Coaching
- Retail Operations & Sales Support
- Problem-Solving & Decision-Making
- Communication & Active Listening
- Salesforce (CRM)
- Workplace Safety & Loss Prevention
- Reliability, Punctuality & Strong Work Ethic
Timeline
Level 1 Premium Support Agent
Wealthsimple Via InTouchCx
10.2025 - Current
Call Center Supervisor
Westview Pharmacy
01.2025 - 10.2025
ESPN+ Streaming Services Specialist
Sutherland Global
11.2023 - 01.2024
Guest Service Agent & Supervisor
Holiday Inn South
03.2023 - 12.2024
Customer Experience Associate
Walmart
01.2022 - 02.2023
Diploma - Client Service Specialist
Manitoba Institute of Trades And Technology
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work History
Level 1 Premium Support Agent
Wealthsimple Via InTouchCx
10.2025 - Current
- Handle inbound calls for premium Wealthsimple clients, providing high-quality support with professionalism and discretion
- Assist customers with account navigation, transactions, platform usage, and general investment-related inquiries within defined compliance guidelines
- Apply strong financial service etiquette, active listening, and problem-solving to resolve concerns efficiently
- Maintain accurate documentation while meeting quality, compliance, and customer satisfaction standards
- Trusted to support high-value clients, demonstrating reliability, confidentiality, and attention to detail
Call Center Supervisor
Westview Pharmacy
01.2025 - 10.2025
- Supervised call-center operations supporting pharmacy services and customer inquiries
- Led and scheduled agents, ensuring coverage, performance standards, and workflow efficiency
- Escalated and resolved complex customer concerns with professionalism and empathy
- Trained new staff on call handling, communication standards, and system usage
- Ensured adherence to privacy, confidentiality, and healthcare communication standards
Guest Service Agent & Supervisor
Holiday Inn South
03.2023 - 12.2024
- Supervised front-desk operations, coordinating daily tasks to ensure smooth guest check-in/check-out
- Trained and coached new hires, improving service consistency and team confidence
- Resolved guest concerns professionally, contributing to positive guest feedback and repeat stays
- Promoted workplace safety, teamwork, and service excellence under pressure
ESPN+ Streaming Services Specialist
Sutherland Global
11.2023 - 01.2024
- Provided technical and subscription support for ESPN+ customers
- Troubleshot account, billing, and streaming issues with clear communication
- Maintained high customer satisfaction and quality scores
Customer Experience Associate
Walmart
01.2022 - 02.2023
- Delivered personalized customer service and product guidance in a high-volume retail environment
- Processed payments, returns, and inquiries accurately while maintaining professionalism
- Supported merchandising and store organization to improve customer flow
- Recognized for dependability, teamwork, and strong work ethic
Work Preference
Work Type
Full TimeLocation Preference
RemoteImportant To Me
Career advancementWork-life balanceCompany CultureFlexible work hoursStock Options / Equity / Profit SharingWork from home optionReferences
Available upon request
Overview
4
4
years of professional experience