Minhal Jafri
Toronto,ON
Summary
Reliable and service-oriented professional with 4+ years of experience in customer service, front desk support, and administrative coordination across hospitality and residential sectors. Skilled at creating welcoming environments, managing guest and resident needs, handling operational logistics, and supporting smooth day-to-day functions. Experienced working in fast paced environment, upholding strong communication and adaptability skills with a focus on attention to detail. Bilingual in English and Urdu. Currently relocating to Toronto from Dawson City and eager to contribute to a dynamic team.
Overview
5
5
years of professional experience
Work History
Cafe Supervisor
Red Mammoth Bistro
Dawson City, Yukon
09.2025 - 06.2026
- Supervised daily cafe operations and ensured efficient workflow.
- Trained new staff on customer service and cafe procedures.
- Managed inventory levels and ordered supplies as needed.
- Developed schedules to optimize staff coverage during peak hours.
- Handled customer inquiries and resolved complaints effectively.
- Monitored staff performance, providing feedback and guidance when necessary.
Front Desk Supervisor
Downtown Hotel
Dawson City, Yukon
04.2025 - 06.2026
- Promoted from Guest Service Agent/Night Auditor to Team Lead in 6 months.
- Exceeded high standards during stressful situations, and communicated effectively while adhering to the business vision and mission
- Trained and mentored multiple interns and designed a training manual for new team members that encompassed an in-depth; introduction to the hotel and its services, our entire team, and Opera.
- Created weekly schedules for front desk staff according to business needs.
Generated reports detailing daily actions, guest numbers, accounting expenses, and income and room service usage.
Contractual Admin Assistant
Sodo
Calgary
07.2024 - 10.2024
- Provided front-line administrative support for a luxury residential property, assisting residents with inquiries, move-ins, lease renewals, and service requests.
- Scheduled and coordinated maintenance work orders, ensuring timely communication between tenants and contractors.
- Managed resident records, lease documentation, and payment processing with accuracy and confidentiality.
- Supported the property management team by preparing reports, updating resident databases, and maintaining organized filing systems.
- Fostered a welcoming environment for residents and guests, handling face-to-face, phone, and email communications with professionalism and care.
- Assisted with event planning for community-building activities within the property, strengthening resident satisfaction.
Administrative Assistant
CW Stevenson
Winnipeg
06.2023 - 07.2024
- Managed lease agreements, renewals, security deposit returns, tenant chargebacks, and terminations; ensuring compliance with company policies and residential tenancy act
- Prepare property budgets, ensuring financial objectives are accurate and precise, while utilizing several software programs such as; Excel, Sharepoint, and Yardi
- Coordinated tenant communications for two portfolios (15 Buildings), addressing inquiries and concerns promptly and effectively
- Oversee the implementation of repairs, maintenance and renovations carried out within all buildings in the portfolio, and monitors progress through to completion
- Ensure the necessary purchase orders are issued and reconciled against invoices and maintenance requests database
- Coordinated meetings and events, handling logistics and communication as well as assistance in the preparation of reports and presentations
- Managed office organization and maintained an efficient filing system.
Supervisor
Starbucks
Winnipeg
11.2021 - 04.2023
- Maintained the Third Place experience by creating meaningful interactions with customers and establishing a hospitable environment for partners
- Anticipated customer and store needs by constantly evaluating supplies, ongoing promotions, environmental factors, and customer cues
- Considered inventory turnover and supply management while maintaining customer satisfaction
- Consistent and ongoing education on the coffee industry through Starbucks Academy
- Created a positive learning environment by providing clear, specific, timely and respectful coaching and feedback to partners
- Retrained partners when needed and adapted their learning process
- Monitored partners efficiency and made appropriate adjustments for a streamlined production
- Followed and enforced policies and procedures for cash handling, safety, and security.
Barback
1928 Pub & Eatery
Winnipeg
01.2022 - 04.2022
- Assisted with opening and closing duties, such as restocking the bar with garnishes, straws, and napkins, and ensuring that Bartenders have clean towels, glassware, etc
- Followed a daily schedule for cleaning; wiping down surfaces, sweeping and mopping, removing soiled glassware, scrubbing coolers and storage areas, and emptying trash receptacles
- Provided prompt and accurate service while answering questions, handling complaints and representing the bar's brand
- Worked in a collaborative manner with other restaurants employees to provide dynamic service.
Project Customer Representative
Sync Digital Solutions
Winnipeg
06.2020 - 07.2021
- Bookkeeping and managing project finances through Quickbooks
- Edit and optimized client websites on Wix Website Builder and Shopify
- Implemented SEO strategies
- Overlooked social media marketing (Instagram, Facebook, Linkedin, Twitter, and Google Ads) and determined appropriate strategies for real estate agents, dental offices, local retailers, restaurants, etc
- Evaluated and managed customer reviews while representing individual brands on Google My Business, Yelp, Facebook, etc
- Responded to customer inquiries, diffused situations or complaints, created engagement through social media, and advised management of daily updates through Slack
- Collaborated on graphics and content for company promotions, rollouts, and events
- Entered and analyzed data for future campaigns
- Proofread website articles and blogs.
Education
Certificate - Digital Marketing
Google
Calgary10-2024
BAM - Business, Accounting, and Management
Red River College
Winnipeg08.2021
University of Cambridge Advanced Level Examination -
Foundation Public School
Pakistan08.2018
Bachelor of Arts - Sculpture
OCAD
TorontoSkills
- Customer Service Excellence
- Multitasking
- Team Collaboration
- Strong Communication Skills
- Recruitment and hiring
- Scheduling
- Food safety standards
- Conflict Resolution
- Time Management
- Hospitality Operations & Inventory Management
- Team Collaboration
- Adaptability
- Interpersonal Skills
Timeline
Cafe Supervisor
Red Mammoth Bistro
09.2025 - 06.2026
Front Desk Supervisor
Downtown Hotel
04.2025 - 06.2026
Contractual Admin Assistant
Sodo
07.2024 - 10.2024
Administrative Assistant
CW Stevenson
06.2023 - 07.2024
Barback
1928 Pub & Eatery
01.2022 - 04.2022
Supervisor
Starbucks
11.2021 - 04.2023
Project Customer Representative
Sync Digital Solutions
06.2020 - 07.2021
Bachelor of Arts - Sculpture
OCAD
Certificate - Digital Marketing
Google
BAM - Business, Accounting, and Management
Red River College
University of Cambridge Advanced Level Examination -
Foundation Public School