Minhaj Khan
Ontario,Canada
Summary
To obtain a position as a Tech Support in an organization that will provide me with the opportunity to offer exceptional results across sales fields. Extremely focused on elevating company standards, sales goals, and client expectations. Approached each day and unique challenges with enthusiasm, patience and humor. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
7
7
years of professional experience
Work History
Tech Support
Product support Tier 1 - SITEL Canada Turbo tax (Remote)
01.2023 - 11.2023
- Closed sales, worked on prospecting, negotiation, presentation, and used B2B or B2C skills
- Applied defined practices, procedures, and company policies to triage, troubleshoot, and resolve known issues and address routine customer questions
- Maintained various contact center databases by documenting all customer interactions
- Resolved problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions
- Answered inquiries by clarifying desired information; researching, locating, and providing information
- Analyzed and diagnosed problems and applied known solutions
- Interacted with all customers with empathy and an understanding of urgency
- Met Quality Assurance requirements and other key performance indicators/metrics
- Demonstrated excellent listening skills and the ability to ask probing questions, understand concerns, and overcome objections
- Exhibited a strong work ethic and self-starter, able to effectively manage multiple priorities and adapt to change within a fast-paced business environment
- Possessed a professional and friendly attitude and able to quickly develop a rapport with customers
Tech Support
Teleperformance tier1- customer support (Canada)
01.2022 - 12.2022
- Managed and maintained positive customer connections through excellent communication and problem-solving approaches
- Used empathy and active listening abilities to comprehend and answer client issues
- Utilized CRM systems and other software tools to handle customer questions, process orders, and track customer interactions efficiently
- Promptly and satisfactorily resolved customer concerns and complaints, resulting in a high level of customer satisfaction
- Managed a large number of consumer queries while ensuring answer quality and accuracy
- Collaborated with cross-functional teams to escalate and resolve complicated issues
- Maintained coolness and professionalism in high-pressure circumstances to maintain client pleasure and retention
Sales Representative
Sales Representative-CHATR(Kitchener)
01.2021 - 11.2021
- Used product knowledge, built client relationships, and found new ways to retain customers
- Provided expert product knowledge on a wide range of electronics, including Apple products, effectively addressing customer inquiries and concerns
- Collaborated with the marketing team to create engaging product displays and promotional materials, resulting in a 30% increase in foot traffic and sales
- Cultivated strong customer relationships through active listening, empathetic communication, and personalized recommendations, leading to a 95% customer satisfaction rating
- Managed customer interaction in a professional manner while following a customer-centric approach, resulting in numerous customer commendations
- Selected to train 8 new team members as a result of positive customer feedback, exceeding sales targets, and demonstrating leadership qualities
- Repaired and resolved all software and hardware issues of smartphones
- Collaborated with team members to ensure store policies and procedures are met along with providing customers with the best retail experience
- Met sales targets on a daily basis and monthly basis
- Grew the number of customers by 25% in 4 months
- Generated monthly and annual sales reports
- Secured sales targets by building successful sales teams, preparing yearly sales and marketing budgets, and implementing strategic action plans
Customer Support Executive
Customer support executive - COGNIZANT (REMOTE)
01.2017 - 08.2021
- Met or exceeded all metrics and sales goals set by leadership
- Booked restaurant reservations as well as clinical or hospital reservations for physicians' appointments
- Followed up with customers to ensure that customer inquiries are resolved within the contracted or agreed-upon time frame
- Stayed current with the latest offering/product/service information
- Provided courteous, efficient, and professional customer service to ensure inquiries, sales, and/or issues are managed promptly and effectively under all conditions
- Identified, evaluated, and prioritized customer problems and complaints to ensure that inquiries are resolved appropriately
- Handled inbound service calls and provided accurate account and product information
- Had experience in Chat and ensured timely responses to all inquiries if in case of 3 chats at a time
- Educated and empowered the customer to improve their proficiency on the company and its products
Education
Post Graduate Diploma in Project Management -
Conestoga College - Brantford Campus
Brant, ON01.2023
Bachelor of computer and science -
Jawaharlal Nehru Technological University
India01.2017
Skills
- Database management
- Computer Proficiency
- Digital design
- Game development
- Computer networking
- Social media management
- Digital marketing
- Machine learning
- Internet of Things
- Virtual reality
- Video editing
- Team Leadership
Languages
English
Full Professional
Hindi
Full Professional
Urdu
Full Professional
Arabic
Full Professional
Timeline
Tech Support
Product support Tier 1 - SITEL Canada Turbo tax (Remote)
01.2023 - 11.2023
Tech Support
Teleperformance tier1- customer support (Canada)
01.2022 - 12.2022
Sales Representative
Sales Representative-CHATR(Kitchener)
01.2021 - 11.2021
Customer Support Executive
Customer support executive - COGNIZANT (REMOTE)
01.2017 - 08.2021
Post Graduate Diploma in Project Management -
Conestoga College - Brantford Campus
Bachelor of computer and science -
Jawaharlal Nehru Technological University