Minh Huynh

Got my first job at 17 working at Robin's Donuts as a Barista. I provide exceptional customer service, prepare beverages and food, and manage cash and card transactions. I maintain an organized workstation, restock supplies, and ensure inventory is managed effectively. I use my product knowledge and communication skills to address customer needs, resolve issues, and ensure a positive experience, while collaborating with colleagues to meet store goals and ensure efficient operations.

• Customer Assistance: Assisted customers in selecting products, enhancing their overall experience through personalized recommendations.
• Food Preparation: Prepared food/drink orders in a timely and accurate manner, ensuring high-quality standards and customer satisfaction.
• Effective Communication: Articulated ideas clearly, actively listened, and communicated effectively with diverse audiences, ensuring smooth interactions.
• Product Knowledge: Possessed in-depth knowledge of the store's menu and products, enabling confident and informative interactions with customers.
• Multitasking: Handling multiple tasks, such as taking orders, preparing food, and cleaning, during busy shifts.
• Resilience Under Pressure: Remaining calm and focused in a high-pressure, fast-paced environment.
• Complaint Resolution: Maximized customer satisfaction by quickly addressing and resolving complaints related to food or service, ensuring positive outcomes.
• Workstation Restocking: Restocked workstation with necessary supplies and communicated out-of-stock items to management to maintain efficiency.
• Cash Handling: Managed cash and card transactions accurately, ensuring proper payment processing and a smooth checkout experience.
• Team Collaboration: Worked collaboratively with colleagues to deliver exceptional service, achieve store goals, and maintain a positive work environment.

Employed at a renowned Vietnamese cuisine restaurant in the city since turning 20, I have been serving for two years, handling an average daily volume of over 90 dine-in guests and more than 100 takeout orders.

• Customer Greeting & Seating: Greeted and seated customers promptly, courteously, and professionally.
• Customer assistance: Presented menus and answered questions regarding items.
• Menu Explanation: Explained menu items, describing ingredients and cooking methods upon request.
• Menu Knowledge: Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
• Kitchen Communication: Communicated with kitchen staff to stay updated on item availability and customer wait times.
• Food & Beverage Service: Served food and beverages to patrons and immediately remedied issues with orders.
• Team Assistance: Assisted other servers as needed during peak hours, or special events.
• Customer Satisfaction Check: Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
• Payment Processing: Calculated charges, issued table checks, and collected payments from customers.
• Dining Area Maintenance: Cleaned tables and chairs to prepare dining area for next customers.

Recruited by the store manager at Winners to manage front-end operations, ensuring accurate cash handling and exceptional customer service. I maintain a seamless checkout experience, support store operations, and contribute to a welcoming shopping environment.

• Customer Service: Provided friendly, professional, and efficient service to ensure a positive shopping experience.
• Cash Handling and POS Operation: Accurate handling of cash, credit, and gift card transactions while avoiding errors.
• Product Knowledge: Familiarity with Winners’ inventory, discounts, and promotions to assist customers effectively.
• Multitasking: Managing multiple customers, answering inquiries, and maintaining the flow of checkout during busy times.
• Communication: Clear and polite interaction with customers and team members to handle inquiries or concerns effectively.
• Teamwork: Collaborating with other employees to ensure smooth store operations.
• Organization: Maintained work area and kept cash drawer organized.
• Adaptability: Adjusting to new procedures, promotions, or unexpected challenges in a dynamic retail setting.

Recruited by the store manager to take on accountability for managing merchandise presentation, inventory replenishment, and customer assistance, directly impacting the shopping experience and operational efficiency. In this role, I ensure shelves are well-stocked and organized, maintain store standards, and collaborate with team members to support seamless store operations and customer satisfaction.

• Merchandising Knowledge: Understanding how to display and organize products effectively to drive sales and meet store standards.
• Inventory Management: Proficiency in stocking, restocking, and tracking inventory levels to ensure availability.
• Safety and Compliance: Adhering to safety guidelines and handling equipment (e.g., ladders, pallet jacks) responsibly.
• Communication: Effectively interacting with customers to provide assistance and resolve inquiries.
• Problem-Solving: Addressing customer issues or finding alternatives when products are unavailable.
• Product Knowledge: Familiarity with store merchandise to answer customer questions and make recommendations.
• Attention to Detail: Maintaining a clean, well-organized, and visually appealing store layout.
• Collaboration: Working closely with team members and other departments to achieve store goals.

Hired by the store manager to take on accountability for providing exceptional customer service and ensuring efficient operations at the restaurant. In this role, I operate the POS system for order processing and payment handling, maintain food safety standards, and collaborate with the team to deliver quick and accurate service. I manage multiple tasks in a fast-paced environment while ensuring customer satisfaction and promoting a positive experience. Additionally, I adapt to changing demands, resolve issues, and contribute to a clean and organized work environment.

• Customer Service: Providing friendly and professional interactions to create a positive dining experience.
• POS Operation: Accurately handling orders and payments using the Point-of-Sale system.
• Multitasking: Managing multiple responsibilities, such as taking orders, preparing food, and cleaning, during busy periods.
• Teamwork: Collaborating effectively with coworkers to ensure smooth and efficient operations.
• Time Management: Prioritizing tasks to maintain quick service and meet customer expectations.
• Food Safety Knowledge: Following hygiene and safety standards when handling and preparing food.
• Problem-Solving: Resolving customer issues or challenges quickly and effectively.
• Adaptability: Remaining flexible and responsive to changing customer needs or operational demands.