Minh Hai Tran
Calgary
Summary
With over 6 years of experience in fast-paced hospitality environments, I bring a strong background in customer service, bartending, and banquet. Providing exceptional guest experiences, maintaining efficient bar operations, and leading teams to meet high standards of service. Experience in large events, and creating a welcoming atmosphere. Known for my ability to motivate staff, enhance customer satisfaction, and execute flawless events.
Overview
7
7
years of professional experience
Work History
Department Trainer
Delta Hotel by Marriott
08.2024 - Current
- Developed and implemented training programs to onboard new employees and enhance the skills of current staff.
- Delivered engaging training sessions, ensuring team members understood company policies, procedures, and service standards.
- Monitored trainee progress and provided constructive feedback to improve performance and skills.
- Collaborated with department leaders to identify training needs and tailor programs to address skill gaps.
- Created and maintained training materials, manuals, and resources to support ongoing learning and development.
Guest Service Expert
Delta Hotel by Marriott
06.2022 - 08.2024
- Delivered exceptional customer service by taking orders, serving food, and addressing customer needs in a timely and professional manner.
- Managed multiple tables and tasks simultaneously, ensuring efficient service and maintaining high levels of guest satisfaction.
- Collaborated with kitchen and bar staff to ensure accurate order preparation and smooth workflow.
- Maintained a clean and organized work area, following safety and health standards.
- Upsold menu items and specials, contributing to increased sales and customer satisfaction.
- Handled payments and processed transactions accurately, ensuring a smooth checkout process for guests.
Waiter
Pho City
08.2021 - 11.2021
- Check payment processing
- Food safety understanding
- Table Bussing
- Provided exceptional service to high volume of daily customers
- Welcomed incoming patrons and seated at optimal locations based on individual preferences and server balancing requirements
- Assisted kitchen staff with food counts by determining number of items required for complete service
- Refilled drinks at [Number] tables throughout service areas, checking in with diners about specific needs
- Provided timely checks on guest needs and brought requests
- Handled special customer requests for separate checks and menu substitutions
Server
Chianti Restaurant
08.2020 - 05.2021
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits
- Operated POS terminals to input orders, split bills and calculate totals
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations
- Provided exceptional service to high volume of daily customers
- Cleared table and bussed dishes to allow for quick setups
- Stocked server areas with supplies before, during and after shifts
- Set up dining room to meet hospitality and service standards
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options
Waiter
Fuh Station Restaurant
07.2018 - 02.2020
- Stocked server areas with supplies before, during and after shifts
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales
- Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times
- Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation
- Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection
- Completed opening and closing checklists to facilitate smooth restaurant operations
Education
Diploma - Hospitality And Tourism Management
Southern Alberta Institution Technology
Calgary, AB06-2024
High School Diploma -
Bethlehem Catholic High School
Saskatoon, SK06.2020
Skills
- Service prioritization
- Effective customer upselling
- Safe food handling
- High-volume dining
- Cleanliness
- Exceptional customer service
- Exceptional communication
- Order taking
- Guest engagement
- Feedback collection
Languages
English
Vietnamese
Native or Bilingual
Timeline
Department Trainer
Delta Hotel by Marriott
08.2024 - Current
Guest Service Expert
Delta Hotel by Marriott
06.2022 - 08.2024
Waiter
Pho City
08.2021 - 11.2021
Server
Chianti Restaurant
08.2020 - 05.2021
Waiter
Fuh Station Restaurant
07.2018 - 02.2020
High School Diploma -
Bethlehem Catholic High School
Diploma - Hospitality And Tourism Management
Southern Alberta Institution Technology
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